Requirements
Bachelor’s degree in Business, Finance, Real Estate, or related field; MBA or advanced degree preferredSignificant leadership experience in secondary market sales, property transactions, portfolio management, B2C growth, or marketplace/platform businessesDeep proven knowledge of the UAE/GCC real estate market, regulations, valuation practices, and transaction workflowsStrong B2C track record: successfully advising individual owners, buyers, and tenants; building trust, explaining complex processes clearly, and delivering high satisfactionProven ability to grow revenue, optimize portfolios, and scale service lines with measurable resultsExperience building partner ecosystems, marketplace models, or platform-led servicesEstablished network across developers, investors, property owners, brokers, and key stakeholders in the UAE/GCCStrong commercial acumen: P&L ownership, pricing strategy, forecasting, negotiation, and stakeholder managementFluent English; Arabic is a strong advantageStrategic thinker who translates vision into actionable plans and measurable results
Description
Kaizen is looking for an experienced Director of Secondary Market & Unit Management to lead our secondary market strategy, drive property transaction volume, optimize unit portfolio performance, and deliver sustainable revenue and asset value growth. This role goes beyond traditional sales management the Director will shape and execute the secondary market commercial strategy, end-to-end unit lifecycle management, strengthen stakeholder relationships, and align operations with Kaizen’s long-term business objectives. You will lead a high-performing team, nurture B2C client relationships, and collaborate cross-functionally to deliver seamless property transactions, superior unit performance, and exceptional client experiences.Key ResponsibilitiesSecondary Market & Unit Portfolio PerformanceDevelop and execute secondary market strategies for resales, off-plan resales, leasing, and unit disposition — driving transaction volume, market share, and revenueOwn end-to-end unit portfolio management: inventory oversight, valuation, pricing, marketing readiness, and lifecycle optimization from listing to closeMaximize asset value, minimize holding periods, and optimize yield through data-driven pricing, targeted promotion, and timely dispositionMonitor UAE/GCC market trends, supply-demand dynamics, regulatory updates, and competitor activity to inform pricing and positioningTrack portfolio KPIs: sales velocity, days on market, price realization, lease renewal rates, vacancy, and revenue per unitB2C Growth & Platform ServicesOwn full P&L, revenue targets, client satisfaction, and profitability for the B2C homeowner divisionDesign and execute acquisition, engagement, and monetization strategies anticipating key lifecycle moments (ready to sell, revalue, lease, renovate) to deliver timely, trusted solutionsBuild, scale, and optimize a partner-led service marketplace; onboard, manage, and assure quality across provider networksLeverage existing developer, property manager, and owner relationships to accelerate growth ahead of competitorsDefine commercial models, pricing, and service standards; oversee end-to-end client experience and recommend strategic adjustments (expand, refine, or pivot) based on performanceClient, Stakeholder & Relationship ManagementBuild and maintain trusted relationships with individual homeowners, buyers, tenants, investors, developers, brokers, and institutional partnersDrive client retention, repeat business, and referrals through proactive engagement, transparent communication, and personalized guidanceLead commercial negotiations, valuations, listing agreements, tenders, and complex transactions — tailoring solutions to individual client needsRepresent Kaizen as a market expert; uphold service excellence and trust across all client interactionsOperational Excellence & Process LeadershipEstablish clear KPIs, accountability frameworks, and reporting standards across transactions, listings, portfolio performance, and client satisfactionContinuously refine end-to-end journeys — from inquiry → consultation → valuation → transaction → post-closing support & servicesLeverage CRM, analytics, valuation tools, and digital solutions to boost productivity, market intelligence, and client engagementPeople Leadership & CultureLead, mentor, and develop a high-performing team across secondary market sales, unit management, and B2C servicesSet clear objectives, coach for results, and nurture expertise in transaction excellence, B2C relationship-building, and service deliveryFoster a collaborative, client-first, high-performance culture; role-model Kaizen’s values and leadership standards