We are looking for a Senior Solution Architect ( Senior Advanced Services Engineer) in a client-facing role, who will be responsible for partnering with clients to advise and deliver sophisticated solution-related service request configurations for application maintenance across multiple product lines. This person will perform scope assessment by capturing information and using application tools for configuring the system with efficiency.
As an experienced Solution Architect on the Support Services Organization aligned with the Client team, you will work in a team environment to provide functional and technical expertise/consulting to our clients. As you work with Oracle Health technologies, you will prioritize, plan, and deliver solution-specific requests and projects both independently and in a collaborative and fast-paced team environment.
You will use your troubleshooting skills to perform investigations of front-end applications by gathering information, using troubleshooting tools, shadowing end users, and testing workflows internally and externally.
You will also use your solution expertise to bring about Oracle Health’s innovations and solution capabilities. Our Solution Architects are also responsible for creating and maintaining documentation and knowledge transfer materials across the lifecycle of a project/ investigation.
Your goal is incident resolution, application maintenance and to provide tangible and measurable value outcomes that improve care delivery.
What you will do:
- Implement and support revenue cycle custom solutions (including third party-developed solutions (HEI)) to meet client-specific needs.
- Engage directly with clients to provide tailored recommendations, deliver solutions, and resolve high-priority or critical issues.
- Lead and deliver high-quality client support for Oracle Health RCM solutions, ensuring patient care and safety remain top priorities.
- Perform complex troubleshooting using Oracle Health tools, including workflow validation and end-user shadowing.
- Collaborate with cross-functional teams (Consulting, SWx, OHH, IP) to deliver proactive and seamless client support.
- Build strong, long-term client relationships by consistently delivering value and managing expectations effectively.
- Support clients in process and system improvements by gathering requirements, performing gap analysis, and identifying ROI-driven solutions.
- Operates independently to provide quality work products to an engagement.
- Provide end-to-end service support, including both Configuration Changes (CR) and Service Requests (SR) across the PA lifecycle.
- Enhance client experience by automating manual processes, resolving long-standing issues, and delivering optimized solutions.
- Analyze system performance metrics and recommend strategies to improve system stability and operational efficiency.
- Serve as a point of contact for RCM solutions and drive internal initiatives such as Prevent, Support, and Advance.
- Apply Oracle methodologies, best practices, and organizational procedures in all engagements.
- Deliver both functional and technical solutions for moderately complex client engagements.
- Lead client meetings, discussions, and engagement activities.