✨ AI Summary
Seeking an English Customer Support Agent for a UAE project. Responsibilities include providing excellent customer service via phone, email, and chat, resolving inquiries, documenting interactions in CRM, and collaborating with teams. Requires fluency in English, experience in customer support, strong communication and problem-solving skills, and familiarity with CRM software.
🎁 Benefits & Perks
Net Salary: 13,000 EGP, Paid Training, Rotational Shifts, 2 Days Off, Social & Medical Insurance
Requirements
Fluent in English (spoken and written), with proficiency in additional languages being a plus. Experience in customer support or a related field, with outsourcing industry experience being preferred. Excellent communication and interpersonal skills, strong problem-solving abilities, and familiarity with CRM software and customer service tools are required.
Description
We are seeking a dedicated and enthusiastic English Customer Support Agent to join our dynamic team working on a high-profile project in the UAE. This role is pivotal in providing exceptional customer service and ensuring client satisfaction through effective communication and problem-solving skills. As part of our 500+ strong outsourcing team, you will play an integral role in delivering outstanding support to our diverse clientele.RESPONSIBILITIESProvide outstanding customer service and support through various communication channels including phone, email, and chat.Resolve customer inquiries and issues promptly and professionally while adhering to company policies.Document customer interactions, feedback, and resolutions accurately in the CRM system.Collaborate with other team members and departments to enhance service delivery and customer experience.Assist in maintaining a high level of product knowledge to provide informed solutions to customers.REQUIREMENTSFluent in English (spoken and written);Proficient in additional languages is a plus.Experience in customer support or a related field; experience in the outsourcing industry is preferred.Excellent communication and interpersonal skills.Strong problem-solving abilities and ability to work in a fast-paced environment.Familiarity with CRM software and customer service tools is advantageous.BENEFITSNet Salary: 13,000 EGPPaid TrainingRotational Shifts2 Days OffSocial & Medical Insurance