Customer Support / UAE English Account

Required Skills

The role requires strong customer service skills including active listening, empathy, and problem-solving. Excellent English communication skills with a clear, neutral accent suitable for UAE customers are essential. Candidates must be able to manage time effectively, handle high call volumes, and be comfortable using computer systems, CRM tools, and call center software. A high school diploma or equivalent is required, and previous experience in call centers, customer support, or BPO environments is beneficial.

Company Description ETISAL International Group is a leading Business Process Outsourcing (BPO) provider serving clients across the Middle and Far East. The company focuses on delivering high-value, customized outsourcing solutions that address the unique needs of each partner, helping them concentrate on core business activities. With strong attention to cultural nuance, industry best practices, and global coverage, ETISAL International designs tailored services that enhance customer experience and operational performance. The organization invests in advanced technologies, quality management, and human capital to provide first-class service and increase value for clients and their customers. ETISAL International is committed to transparency, flexibility, integrity, and consistently exceeding client expectations.Role Description The Customer Support / UAE English Account role is a full-time, on-site position based in Cairo, Egypt. In this role, the team member will handle inbound and outbound customer interactions in English, supporting UAE-based customers with inquiries, service requests, and issue resolution. Daily responsibilities include responding to calls and messages, accurately documenting customer interactions, following established procedures, and escalating complex cases when necessary. The role involves collaborating with colleagues and supervisors to maintain service quality, meet performance targets, and uphold company standards for professionalism and customer care. The team member will also contribute feedback to improve processes and customer experience.QualificationsStrong customer service skills, including active listening, empathy, and problem-solving abilities.Excellent English communication skills (spoken and written), with clear, neutral accent suitable for UAE customers.Ability to manage time effectively, handle high call volumes, and work efficiently in a fast-paced environment.Comfort with using computer systems, CRM tools, and call center software; basic proficiency in Microsoft Office.Attention to detail in documenting interactions and following procedures, with a focus on accuracy and reliability.Capability to work collaboratively in a team setting, respond positively to feedback, and adapt to changing requirements.Previous experience in call centers, customer support, or BPO environments is beneficial.High school diploma or equivalent required; post-secondary education in business, communication, or related fields is an advantage.Willingness to work shifts, including evenings, weekends, and holidays, as needed to support UAE customers.