✨ AI Summary
This role is for a Senior Manager of Data Center Site Operations, responsible for managing physical sites, operational teams, and colocation partners within the cloud data center space. The individual will lead multidiscipilined individual contributors, demonstrating strong people management abilities and a deep technical understanding of IT service delivery.
Key responsibilities include managing daily operations in a 24/7 mission-critical environment, ensuring timely project milestones, guiding project managers, upholding quality benchmarks, and driving improvements. The role also involves interacting with various functional areas, managing incidents, overseeing capacity expansions, driving recruitment, and fostering a culture of continuous improvement. The ideal candidate is an experienced leader with strong people management, business acumen, and technical skills.
🎁 Benefits & Perks
flexible medical, life insurance, and retirement options, volunteer programs
Requirements
Seeking an experienced leader with strong people management, business acumen, and technical abilities to lead teams responsible for building and supporting cloud data centers. The role involves managing day-to-day operations in a 24/7 critical environment, ensuring timely service delivery, maintaining quality benchmarks, and driving improvements. Interaction with cross-functional teams, incident management, and capacity expansion are key responsibilities.
Description
This involves managing the physical sites, the teams that operate these sites, and managing the colocation partners we may use.
This role is a manager of multidiciplined Individual contributors at scale within a Cloud Data Center space. uou should be an experienced manager of diverse teams, able to navigate local customs, laws & employment directives, strong people management ability and a deep technical grounding in the physical aspects of IT Service Delivery.
Typical functions for day to day in the role are:
- Manage the day-to-day operations of all Data Center sites under your area, in a 24/7 mission critical environment.
- Responsible for ensuring timely delivery of services/tasks to meet project milestones.
- Working with project managers to guide their actions and provide ‘on-the-ground’ advice / support.
- Ensuring the quality benchmark is upheld for new sites / regions / deployments and being the gate keeper of this.
- Driving the delivery of improvements and providing detailed, concrete feedback in project reviews / lesson learned activities.
- Interacting across functional areas and teams (e.g., Engineering, Build, Site Selection, Business Operations etc.).
- Reacting to and managing any incidents that occur, driving resolution and After-Action analysis.
- Capacity expansions at all scales (rack additions, block additions, whitespace growth, new sites).
- Drive appropriate recruitment in your area at a fast pace, ensuring the employment of high-quality team members with a passion for excellence.
- Driving a culture of continual improvement and learning throughout everything you do.