✨ AI Summary
This Customer Support role involves direct interaction with customers via phone and email, handling inquiries, complaints, and providing information. Key responsibilities include processing orders, managing customer accounts, maintaining databases, and collaborating with internal departments. The position requires a Bachelor's degree in Commerce or equivalent, 1-2 years of experience in an industrial setting, and proficiency in Microsoft Office. Essential skills include strong verbal communication, attention to detail, planning, problem-solving, and data entry.
Requirements
must be resident in 6th of october Bachelor degree in commerce or equivalent.1-2 years of experience within industrial environment. Competency using Microsoft office applications. Knowledge of administrative procedures and ability to type. Keen eye for small details, to work efficiently with several pieces of documents.Strong verbal communication skills. Attention to detail and accuracy.Planning and Organizing Communication skills.Problem solving skills.Data Entry Skills.Strong verbal communication skills.
Description
Deal directly with customers either by telephone or by email.Respond promptly to customer inquiries.Handle and resolve customer complaints.Obtain and evaluate all relevant information to handle product inquiries.Provide pricing and delivery information.Perform customer verification.Set up new customer accounts.Process orders, forms, applications and requests.Organize workflow to meet customer time frames.Direct requests and unresolved issues to the designated resource.Manage customers' accounts.Keep records of customer interactions and transactions.Record details of inquiries, comments and complaints.Record details of actions taken.Prepare and distribute customer activity reports.Maintain customer databases.Manage administration.Communicate and coordinate with internal departments.Follow up on customer interactions.Provide feedback on the efficiency of the customer service process.Other duties as assigned.