✨ AI Summary
This role involves providing world-class customer service and support via phone, email, and chat. Key responsibilities include engaging with customers, diagnosing and resolving inquiries, issues, and complaints efficiently and with a friendly demeanor. The role requires strong problem-solving, communication, and empathy skills, along with familiarity with sales principles and CRM software.
Requirements
Required Skills for Success:Proven B1+ in Urdu Language (both spoken and written) is essential.B1+ English Language.Demonstrated ability in Customer Service, Customer Care, and Customer Support.Excellent Communication Skills, including Active Listening and clear articulation.A natural talent for Problem Solving and Conflict Resolution.High degree of Empathy and patience in handling diverse customer needs.Familiarity with Sales principles and basic techniques.Ability to quickly learn and navigate CRM Software.
Description
Key Responsibilities:Engage and Assist: Provide world-class Customer Service and Customer Support through various channels, including phone, email, and chat, ensuring every customer interaction is positive and productive.Problem Solve: Expertly diagnose and resolve customer inquiries, issues, and complaints with efficiency and a friendly demeanor.