Requirements
The ideal candidate will have an Attested Degree or Honours (12+3 equivalent) in Business Administration, Hospitality, or a related discipline. A minimum of 10 years of experience in In-Flight Service/Administration or business operations within a service industry or a global airline is required. Experience in crew training or corporate learning environments is advantageous. Proven leadership in managing cross-functional teams and large-scale operational planning is essential, along with strong experience in training systems, data management, and process optimization.
Description
Job PurposeOur cabin crew community is comprised of staff from all around the world! At Emirates, we are committed to providing our cabin crew with best-in-class training. Our recruits undergo seven and a half weeks of training in our state-of-the-art facility in Dubai covering topics such as safety, medical, security and hospitality. Our cabin crew are enthusiastic and prepared. They are an integral part of our brand and they work diligently to ensure that our customers Fly Better!About The RoleReporting to the Divisional Vice President of Cabin Crew Training the Manager Crew Training Business Operations is accountable for leading and integrating the administrative, logistical, and operational planning functions across all Cabin Crew Training (CCT) disciplines. This role provides strategic oversight of business support services, training footprint and roster planning, infrastructure management, and system optimisation. The role ensures seamless training delivery, operational excellence, and a high-quality learning environment aligned with Emirates Group standards.In This Role You WillDefine the strategic direction for training operations, including footprint planning and resource allocation across all CCT disciplines. Ensure alignment with long-term business goals, Group standards.Oversee CCT administrative functions including course enrolments, training records, licensing, and reporting. Ensure accuracy, compliance, and audit readiness in coordination with SEP management.Manage CCT facilities, including maintenance, upgrades, and safety compliance. Oversee vendor relationships to ensure high service standards across all support services.Ensure full compliance with Health Safety Environment (HSE), quality, and emergency procedures. Lead risk assessments and coordinate safety practices with relevant internal teams.Lead strategic system optimisation initiatives across CCT training systems (e.g., TMS, IOB). Oversee continuous improvement projects, assess cross-functional impact, and collaborate with different stakeholders to enhance system capabilities.Develop and manage the CCT operations budget, covering assets, supplies, and training resources. Partner with internal teams to align procurement and resource planning.Oversee the delivery of operational performance reports related to CCT activities. Analyse trends and insights provided by the team to support strategic planning and inform decision-making at senior levels.Build strong partnerships with internal and external stakeholders. Represent CCT in audits, events, and cross-functional initiatives to support organisational goals.QualificationTo be considered for the role, you must meet the below requirements:Attested Degree or Honours (12+3 equivalent) in Business Administration, Hospitality, and/or a related discipline or relevant field of study. 10+ years of experience in In-Flight Service / In-flight Administration or business operations in a service industry or a global leading airline. Background in crew training, or corporate learning environments would be an advantage.Proven leadership in managing cross-functional teams and large-scale operational planning.Strong experience in training systems (e.g., TMS), data management, and process optimisation.Excellent communication, stakeholder management, and strategic planning skills.Leading and managing teams and inspiring confidence.Ability to facilitate change and transformation initiatives.Building trusted relationships with executives.Attention to detail.Translating business needs and strategic direction into value-creating solutions. High level impactful customer service skills.At Emirates, we're committed to helping our people grow and thrive. If you're ready for a rewarding and challenging career, apply today and become part of our world-class team!Salary & benefitsJoin us in a management role and enjoy an attractive tax-free salary.On top of our generous travel benefits, including discounted flights and hotel stays around the world, this managerial role also has an excellent leave and healthcare package. That's on top of transport benefits, life insurance and more. Find out what it's like to live and work in our fast-paced, cosmopolitan home city in the Dubai Lifestyle section of our website www.emirates.com/careers