Requirements
The ideal candidate will possess strong communication, customer service, sales, and training experience. A Bachelor's degree in Business, Marketing, Communications, or equivalent practical experience is required. Familiarity with technology or healthcare solutions, specifically in contact centers, CRM, project management, or consulting services, is essential. The role demands on-site presence in Kuwait, collaboration with cross-functional teams, and the ability to manage multiple client accounts.
Description
Company Description ICS Hub is a Kuwait-based technology and operations provider specializing in smart, integrated solutions that turn complex operations into measurable outcomes across the GCC. The company focuses on unifying people, processes, and technology, bridging the gap between management strategy and technological execution. ICS Hub primarily serves the healthcare sector, as well as corporate service organizations, pharma suppliers, and digital-first startups. Its four integrated service pillars—AI-powered contact centers, strategic CRM and relationship management, smart project management, and business innovation and technology consulting—are driven by AI and data analytics. ICS Hub builds partnerships grounded in excellence, innovation, trust, agility, and outcome-orientation, with deep customization, strict KPI governance, integrated expertise, and strong data privacy as core differentiators.Role Description The Sales Specialist is a full-time, on-site role based in Kuwait, responsible for driving sales growth across ICS Hub's technology and operations solutions. This role involves identifying and qualifying leads, conducting client meetings and product demonstrations, and preparing tailored proposals that align with customer needs in sectors such as healthcare and corporate services. The Sales Specialist will manage the sales pipeline, follow up on opportunities, and coordinate closely with operations and technical teams to ensure accurate solution positioning and smooth handover after closing deals. Daily tasks include building and maintaining strong customer relationships, providing high-quality customer service, supporting training and onboarding activities for new clients, and contributing feedback to refine sales strategies and go-to-market plans. The role requires consistent on-site collaboration with internal teams and clients to deliver a unified and professional customer experience.QualificationsStrong Communication skills, including clear presentation, negotiation, and interpersonal abilities.Proven Customer Service experience, with a focus on building trust, handling inquiries, and resolving issues effectively.Demonstrated Sales capabilities, including lead generation, opportunity qualification, and closing deals in B2B environments.Experience in Training customers or internal teams on solutions, processes, or platforms to support successful adoption.Background in Sales Management or pipeline management, including forecasting, reporting, and CRM usage.Familiarity with technology or healthcare solutions, ideally in contact centers, CRM, project management, or consulting services.Ability to work on-site in Kuwait, collaborate with cross-functional teams, and manage multiple client accounts simultaneously.Bachelor's degree in Business, Marketing, Communications, or a related field, or equivalent practical experience.Proficiency in English; Arabic language skills are an advantage.Results-oriented mindset with strong analytical, problem-solving, and organizational skills.