Senior Customer Support Engineer

🏢 Nokia
📍 CanadaFull-timeOn-site
📅 Posted: 1mo ago🔄 Updated: 1mo ago
CV%
✨ AI Summary
Nokia IP is seeking a Senior Customer Support Engineer for their R&D team in Sunnyvale, CA. This role involves 4th level support and testing for customer issues escalated through the support organization. The engineer will interact with global teams and have the opportunity to grow into an IP network expert. Key responsibilities include debugging and resolving complex customer issues, interfacing with R&D and other support teams, performing product adaptations, maintaining problem records, and preparing reports.
Required Skills
Other
○English
Soft Skills & Professional Competencies
○Problem Solving○Communication○Attention to Detail○Collaboration
Nice to have:
Information Technology
○OSPF○BGP○MPLS○TCP/IP○Debugging○Python○Windows Server○Virtualization○VMware○Containerization○Docker○Kubernetes○Network Security○IPSEC
Other
○ISIS○PIM○IGMP○LDP○RSVP-TE○SR○VPRN○VPLS○EVPN○VLL○Quality of Service○network testing○Golang programming○Unix○KVM○AAA○TACACS○RADIUS○SNMP○SSH○YANG○NETCONF○GNMI○IXIA○Spirent/Adtech
Engineering, Construction & Trades
○PLC Programming
Business, Sales & Management
○Agile
Requirements
Requires a Telecommunications/Electronic/SW/Computer Engineering degree or equivalent experience. Must have a personal commitment to quality, be solution and customer oriented, autonomous, and result-driven. Fluent spoken and written English is essential, along with strong methodical problem-solving skills, excellent communication, attention to detail, and the ability to work well in a team.
Description

IP 4th level support and test engineer

Within R&D our focus is on customer issues that are escalated through the 2nd and 3rd level support organization. As such we have the role of 4th level customer support engineers.

  
We have a lot of interaction between Antwerp, California, Ottawa, Bangalore & the UK as our test and development environment is shared. In light of a rapidly growing customer base spread all over the world, the R&D support team is looking for an additional 4th level support engineer in Sunnyvale, CA. You will have the possibility to grow towards a L2/L3 IP network expert and as such become a key player within the IP division.
 

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🎯 Overalli74%
⚡ Skillsi85%
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Ontology Match: 85.0
Matched:✓ Requirements Matching✓ Ontology Skills Mapping
📜 Eligibilityi49%
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Local: 19600%
🏗️ Career Fiti91%
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Seniority: 91.0
📋 Requirementsi67%
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Domain: 67.0
🔥 Motivationi78%
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Title Fit: 78.00