Jr. NSP Technical Care Specialist

🏢 Nokia
📍 CanadaFull-timeHybrid
📅 Posted: 1mo ago🔄 Updated: 1mo ago
CV%
✨ AI Summary
As a Junior Software Technical Support Engineer for Nokia's Network Services Platform (NSP), you will provide advanced technical and product support within a 24x7 global environment. This entry-level role involves diagnosing and resolving technical issues, troubleshooting complex cases, and acting as a primary interface for escalations to higher support levels and R&D. You will work closely with customers and internal teams to ensure timely resolution of problems and maintain SLA compliance.
Required Skills
Information Technology
○Linux○TCP/IP○Routing○Switching○Object-Oriented Programming○Debugging
Other
○log file interpretation○network checks○disk checks○memory checks○subnetting○control structures○accountability
Business, Sales & Management
○Risk Management
Soft Skills & Professional Competencies
○Prioritization○Communication
Nice to have:
Other
○rhel○centos○fedora○grep○top○ps○tcpdump○netstat○software-defined networking
Information Technology
○Wireshark○OSPF○BGP○MPLS○Java○Python○Go○Telecom Core Technologies
Engineering, Construction & Trades
○Automation
Requirements
Requires basic understanding of Linux systems, fundamental networking knowledge (TCP/IP, subnetting, routing, switching), and introductory programming concepts (OOP, compiled vs. interpreted, control structures). Strong willingness to learn, accountability, ability to manage multiple tasks, clear communication, and a methodical approach to troubleshooting are essential.
Description

As a Junior Software Technical Support Engineer supporting the Nokia Network Services Platform (NSP), you will work closely with customers and internal Nokia teams to diagnose and resolve technical issues. This is an entry-level to early-career role designed to provide hands-on exposure to Linux systems, networking fundamentals, and large-scale network management software, with mentorship from senior engineers.

 

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🎯 Overalli74%
⚡ Skillsi85%
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Ontology Match: 85.0
Matched:✓ Requirements Matching✓ Ontology Skills Mapping
📜 Eligibilityi49%
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Local: 19600%
🏗️ Career Fiti91%
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Seniority: 91.0
📋 Requirementsi67%
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Domain: 67.0
🔥 Motivationi78%
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Title Fit: 78.00