Requirements
High school diploma or GED with no work experience required, or a 2-year degree in Business Administration, Marketing, Hotel and Restaurant Management, or related major with 2 years of experience in sales and marketing, guest services, front desk, or related professional area. Experience in managing reservations sales, upselling, and achieving revenue goals is essential.
Description
Additional InformationJob Number 26076369Job Category ReservationsLocation Central Area District North of Al Masjid Al Nabawi, Madinah, Saudi Arabia, Saudi Arabia,VIEW ON MAPSchedule Full TimeLocated Remotely NPosition Type ManagementJob SummaryResponsible for soliciting and managing of reservations sales-related opportunities. Manages and provides training and work assignments to Reservations Sales staff. Actively up-sells each business opportunity to maximize revenue opportunity. Achieves personal and team related revenue goals. Responsible for driving customer loyalty by delivering service excellence throughout each customer experience. Provides service to our customers in order to grow share of the account on behalf of the company.CANDIDATE PROFILE Education And Experience High school diploma or GED; no work experience required.OR 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 2 years experience in the sales and marketing, guest services, front desk, or related professional area.CORE WORK ACTIVITIESUnderstanding Markets & Maximizing Revenue Identifies new reservations sales business to achieve personal and property revenue goals. Understands the overall market, including competitors strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them. Closes the best opportunities for the property based on market conditions and property needs. Monitors same day selling procedures to maximize room revenue and control property occupancy. Gains understanding of the property's primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution.Conducting Daily Reservations Sales Activities Responds to incoming reservations sales opportunities for the property that are outside parameters of the . Uses negotiating skills and creative selling abilities to close on business and negotiate contracts. Uses sales resources and administrative/support staff effectively. Assists in monitoring group reservation forecast data. Coordinates with sales and Convention Services to process rooming lists and reservation cards. Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence). Assists with monitoring accuracy of reservation sales orders within tracking systems. Tracks no-show reservations and processes charges as needed. Checks daily arrivals to ensure all necessary billing instructions are applied to reservations. Manages wait list and prioritizes order of wait list contacts to be made. Prepares work and maintenance orders.Providing Exceptional Customer Service Supports customer loyalty and property's brand standards by delivering service excellence throughout each customer experience. Services our customers in order to grow share of the account. Provides excellent customer service consistent with the daily service basics of the brand. Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event. Sets a positive example for guest relations. Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event. Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to the company. Handles guest complaints and disputes following the instant pacification procedures.Managing and Conducting Human Resource Activities Monitors reservations sales agents while on phone calls. Develops, implements and maintains a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job. Utilizes all available on the job training tools for employees. Creates monthly labor scheduling for team.Additional Responsibilities Utilizes applicable intranet for resources and information. Creates contracts as required.At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.쉐라톤 패밀리와 함께 하시면 글로벌 커뮤니티의 일원이 될 수 있습니다. 1937년에 탄생한 쉐라톤은 함께 모여 소통하며, 서로를 연결시켜 주는 교류의 장입니다. 쉐라톤의 직원들은 전 세계 400개 이상의 커뮤니티에서 소속감을 쌓고 있습니다. 쉐라톤은 매력적인 경험과 사려 깊은 서비스를 통하여 고객을 초대하고, 환영하며, 교류할 수 있도록 돕습니다. 만약 여러분이 의미 있는 고객 경험을 제공하고자 하는 팀 플레이어가 되고자 한다면 쉐라톤과 함께 채용 기회를 살펴 보시기 바랍니다. 세계의 모임 장소가 되겠다는 우리의 사명에 동참해 보세요. 쉐라톤 호텔 & 리조트에 입사하면 메리어트 인터내셔널의 브랜드 포트폴리오에 합류하게 됩니다 . 최선을 다해 일하고 , 목표를 향해 달리며, 훌륭한 글로벌 팀의 일원으로 최고의 나를 만들고 싶다면 쉐라톤 호텔 & 리조트의 문을 두드리세요.