✨ AI Summary
VFS Global Egypt is seeking an Operations Officer to join their team in Cairo. This entry-level, full-time, on-site role involves document scrutiny, handling customer queries via various channels, managing cash transactions, and ensuring accurate data entry. The officer will also be responsible for passport delivery logistics, maintaining compliance with standard operating procedures, and promoting value-added services. The position requires a graduate from any field with 0-2 years of experience, preferably in customer service. Essential skills include basic computer proficiency, MS Office, adaptability, and strong English communication.
Requirements
Your next big career move starts NOW! Step into a fast-paced, global environment with VFS Global Egypt as an Operations Officer — where every day brings new challenges and opportunities to grow!Job Description: - Document scrutiny and collection of applications for visa processing.- Handle customer/applicant queries personally or via email, telephone.- Handle cash and bank related transactions if assigned and ensure 100% accuracy.- Record & maintain all application data. - Ensure accurate & timely data entry into the system with zero errors.- Ensure all administration and logistics of passport delivery to consulate/ applicant / logistic company etc.- Maintain compliance to the standard operating procedures, manuals etc. without deviation in process.- Inform the applicants about the available Value Added Services and ensure delivery of Value Added Service options to applicants.- Encourage applicants to provide feedback on services provided and their overall experience at the application center.- Ensure that the entire process is completed within the mandated Turn Around Time.Job Requirements :- Education: Graduate from any field.- Experience: 0 – 2 years of experience preferably in customer service field (fresh grads are welcome to join!)Knowledge & Key Skills:- Basic Knowledge of Computer skills & Proficiency in MS office.- Adaptability and presence of mind to handle customer queries and complaints.- English Level: Very Good.
Description
Your next big career move starts NOW! Step into a fast-paced, global environment with VFS Global Egypt as an Operations Officer — where every day brings new challenges and opportunities to grow!Job Description: - Document scrutiny and collection of applications for visa processing.- Handle customer/applicant queries personally or via email, telephone.- Handle cash and bank related transactions if assigned and ensure 100% accuracy.- Record & maintain all application data. - Ensure accurate & timely data entry into the system with zero errors.- Ensure all administration and logistics of passport delivery to consulate/ applicant / logistic company etc.- Maintain compliance to the standard operating procedures, manuals etc. without deviation in process.- Inform the applicants about the available Value Added Services and ensure delivery of Value Added Service options to applicants.- Encourage applicants to provide feedback on services provided and their overall experience at the application center.- Ensure that the entire process is completed within the mandated Turn Around Time.Job Requirements:- Education: Graduate from any field.- Experience: 0 – 2 years of experience preferably in customer service field (fresh grads are welcome to join!)Knowledge & Key Skills:- Basic Knowledge of Computer skills & Proficiency in MS office.- Adaptability and presence of mind to handle customer queries and complaints.- English Level: Very Good.