✨ AI Summary
The Operations Officer will be responsible for various tasks related to visa processing, including document scrutiny, application collection, and handling customer inquiries via phone and email. The role involves managing cash and bank transactions with accuracy, maintaining application data, and ensuring the logistics of passport delivery. Compliance with standard operating procedures is crucial, as is informing applicants about value-added services and encouraging feedback. The position requires completing processes within the mandated Turn Around Time.
Requirements
- Education: Graduate from any field.- Experience: 0 – 2 years of experience preferably in customer service field (fresh grads are welcome to join!)Knowledge & Key Skills:- Basic Knowledge of Computer skills & Proficiency in MS office.- Adaptability and presence of mind to handle customer queries and complaints.- English Level: Very Good.
Description
- Document scrutiny and collection of applications for visa processing.- Handle customer/applicant queries personally or via email, telephone.- Handle cash and bank related transactions if assigned and ensure 100% accuracy.- Record & maintain all application data. - Ensure accurate & timely data entry into the system with zero errors.- Ensure all administration and logistics of passport delivery to consulate/ applicant / logistic company etc.- Maintain compliance to the standard operating procedures, manuals etc. without deviation in process.- Inform the applicants about the available Value Added Services and ensure delivery of Value Added Service options to applicants.- Encourage applicants to provide feedback on services provided and their overall experience at the application center.- Ensure that the entire process is completed within the mandated Turn Around Time.