✨ AI Summary
The Customer Service Manager will be responsible for overseeing daily operations of the Customer Service team, monitoring performance against KPIs, and handling escalated customer complaints. This role involves training and motivating representatives, developing policies, preparing reports, and collaborating with other departments to enhance the customer experience. The position requires a Bachelor's degree in Business Administration or a related field, at least 7 years of Customer Service experience, and prior experience as a Customer Service Manager. Essential skills include strong leadership, team management, communication, problem-solving, and organizational abilities. Candidates must be residents of Tanta, Egypt.
Requirements
RequirementsBachelor's degree in Business Administration or a related field.Minimum 7 years of experience in Customer Service.Previous experience as a Customer Service Manager is required.Strong leadership and team management skills.Excellent communication, problem-solving, and interpersonal skills.Good organizational and reporting skills.Residents of Tanta only.LocationTanta, Egypt
Description
Key ResponsibilitiesManage and oversee the daily operations of the Customer Service team.Monitor team performance and ensure service KPIs are achieved.Handle escalated customer complaints and provide effective solutions.Train, coach, and motivate customer service representatives.Develop and implement customer service policies and procedures.Prepare performance reports and recommend process improvements.Collaborate with other departments to enhance the customer experience.Ensure a professional and customer-focused work environment.