✨ AI Summary
The Commercial Vehicles Service Advisor role involves diagnosing automotive problems by understanding customer descriptions, conducting inspections, and reviewing maintenance records. The advisor will develop cost estimates for repairs, maintain customer satisfaction, and prepare detailed repair orders. Responsibilities also include promoting parts and accessories sales, updating job knowledge through education and publications, and verifying warranty coverage.
This position requires an Engineering bachelor's degree in Mechanical, Electrical, or Power engineering and a minimum of 1-3 years of experience in the automotive field. Essential skills include excellent interpersonal communication, strong command of the English language, problem-solving abilities, and negotiation skills.
Requirements
Minimum Qualifications: Engineering bachelor's degree (Mechanical, Electrical, Power engineering). Minimum Experience: Minimum 1-3 years of experience in the Automotive field is a must. Job-Specific Skills: Excellent interpersonal communication skills, excellent command of English Language, problem-solving skills, and negotiation skills.
Description
Job Responsibilities:Determines automotive problems by listening to customers descriptions of symptoms; clarifying descriptions of problems; conducting inspections; taking test drives; checking vehicle maintenance records and examining service schedules.Develops estimates by costing materials, supplies, and labor; calculating customer's payment, including deductibles.Enhances the organization's reputation by achieving and overachieving the targeted CSI (Customer Satisfaction indicator).Maintains customer rapport by explaining estimates and expected return of vehicle; obtaining customer's approval of estimates; obtaining and providing contact telephone numbers; answering questions and concerns.Prepares repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtaining approval signatures.Promote parts & accessories sales by informing customers about different products, vehicle care, and maintenance that can get their vehicles operating more efficiently.Updates job knowledge by participating in educational opportunities; reading manufacturers publications.Verifies warranty and service contract coverage by examining records and papers; explaining provisions and exclusions.Minimum Qualifications:Engineering bachelor's degree (Mechanical, Electrical, Power engineering)Minimum Experience:Minimum 1-3 years of experience in the Automotive field is a must.Job-Specific Skills:Excellent interpersonal communication skillsExcellent command of English LanguageProblem-solving skillsNegotiation skills