Description
Job description / Role
Job Type
Full Time
Job Location
Dubai, UAE
Nationality
Any Nationality
Salary
Not Specified
Gender
Not Specified
Arabic Fluency
Not Specified
Job Function
Administration & Secretarial
Company Industry
Travel, Hotel & Tourism
Company description
Banyan Group is one of the world’s leading independent, multi-branded hospitality groups centered on the purpose-driven mission of stewardship and wellbeing while offering exceptional, design-led experiences.
The group’s diversified portfolio of hotels, resorts, spas, galleries, golf and residences features an ecosystem of 10 global brands, including the award-winning Banyan Tree, Angsana, Cassia, Dhawa and Laguna, and the highly anticipated new brands of Homm, Garrya, Folio, and two new Banyan Tree brand extensions - Escape and Veya.
Established in 2008, with the goal of advancing people development and management excellence, Banyan Tree Management Academy has nurtured over 10,000 associates across 23 countries. The group is recognised for its commitment to environmental protection and community development through its Banyan Tree Global Foundation. Operating over 70 hotels in 17 countries, it has over 50 new properties in the pipeline.
Banyan Tree Dubai is a lively, island escape where stylish stays, incredible dining, warm hospitality, and recreation create lasting memories. Fronted by 500m of a pristine, private beach with uninterrupted views of the Arabian Gulf and backed by the iconic Ain Dubai. With the ambience of a sleek, relaxed, luxe island getaway, Banyan Tree Dubai boasts 3 chilled outdoor pools, fully-serviced beach, award-winning Banyan Tree Spa, a fitness center and 7 dining options.
Job description
Role overview
As a Laundry Supervisor at Banyan Tree Dubai, you are responsible for overseeing all laundry operations, ensuring the highest standards of cleanliness, quality, and efficiency in the processing of linen, uniforms, and guest laundry.
You will supervise the laundry team, ensure proper handling of fabrics, and maintain strict quality control in line with luxury hospitality standards.
Key responsibilities
Laundry operations management
Supervise daily laundry operations including washing, drying, pressing, and folding.
Ensure all hotel linen, guest laundry, and uniforms are processed efficiently and on time.
Monitor workflow to ensure timely delivery to rooms and operational departments.
Maintain proper handling of different fabric types and care requirements.
Team supervision & coordination
Supervise laundry attendants and assign daily tasks effectively.
Provide training, guidance, and on-the-job support to team members.
Monitor performance, productivity, and adherence to SOPs.
Conduct daily briefings and ensure clear communication within the team.
Quality control
Inspect all cleaned linen, uniforms, and guest items to ensure quality standards are met.
Ensure proper stain removal procedures and re-processing where required.
Maintain consistency in folding, pressing, and presentation standards.
Report damaged or lost items according to procedures.
Equipment & maintenance
Ensure proper operation of laundry machines and equipment.
Monitor machine performance and report maintenance issues promptly.
Ensure preventive maintenance schedules are followed.
Maintain cleanliness and organisation of laundry areas.
Inventory & stock control
Monitor and control laundry supplies, detergents, chemicals, and linen stock.
Assist with inventory checks and replenishment requests.
Ensure proper storage and handling of laundry chemicals.
Health, safety & compliance
Ensure strict adherence to hygiene, safety, and sanitation standards.
Follow proper handling procedures for chemicals and machinery.
Maintain compliance with Lost & Found procedures for guest items.
Ensure safe working practices across all laundry operations.
Qualifications
Qualifications & experience
Minimum 2–3 years’ experience in laundry operations, preferably in a luxury hotel or resort.
Strong understanding of laundry processes, equipment, and fabric care.
Experience in supervising or leading a team is preferred.
Knowledge of hygiene and safety standards in laundry operations.
Competencies
Strong leadership and team supervision skills
High attention to detail and quality control
Organisational and time management ability
Technical understanding of laundry processes and machinery
Ability to work under pressure and meet deadlines
Problem-solving and decision-making skills
Reliability and accountability
Additional information
Why join us: At Banyan Tree Dubai, you will be part of a globally recognised luxury hospitality brand committed to exceptional service, sustainability and wellbeing. We provide opportunities for professional growth within an inspiring environment where genuine care for our guests and colleagues is at the heart of everything we do.
About the Company
A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.
We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.
From luxury to economy and in every corner of the globe, AccorHotels' more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.
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