✨ AI Summary
The Senior Sales Operations Analyst will monitor and evaluate sales team performance against targets and KPIs, analyzing sales data to identify trends and opportunities for improvement. This role involves developing performance reports and dashboards, identifying sales needs, and recommending strategies to enhance productivity. The analyst will also monitor inventory levels, track market movements and competitor activities, gather customer feedback, and support Sales Management in identifying growth areas. A key responsibility includes ensuring the accuracy of customer accounts and data, coordinating sales operations, and maintaining strict confidentiality.
Requirements
Minimum 3 years of experience in Sales Operations, preferably in wholesale, gold, or diamond industriesStrong analytical and problem-solving skills with a high level of data analysis capabilityProficiency in Power BI and advanced Excel skillsExperience with CRM systems and reporting toolsExcellent communication and presentation skillsAbility to work cross-functionally and support strategic decision-makingStrong understanding of sales processes and market dynamicsExperience in the gold, diamond, fashion, or luxury wholesale sector is highly preferred.Familiarity with inventory management and market analysis is a plus
Description
Monitor, evaluate, and track the performance of sales teams against targets and KPIsAnalyze sales data to identify trends, gaps, and opportunities for improvementDevelop performance reports and dashboards to support decision-makingIdentify sales needs and recommend strategies to enhance productivity and efficiencyMonitor inventory levels and ensure alignment with sales activities and market demandTrack market movements, competitor activities, and trader behaviorGather and analyze customer feedback and market needsSupport Sales Management in identifying growth opportunities and areas for developmentEnsure accuracy of all customer accounts and data within the systemCoordinate sales operations and internal follow-ups with different departments and factory teamsMaintain strict confidentiality of data and adherence to company policies and proceduresPrepare and present regular performance and analytical reports