✨ AI Summary
The IT Administrative Officer at Trillium is tasked with maintaining the efficiency, security, and smooth operation of all technology, equipment, and digital systems across the company's branches. This role involves hands-on support for IT infrastructure, including equipment maintenance, network troubleshooting, software and license management, and data security protocols. The officer will also manage IT asset inventory, contribute to budget setting and monitoring, and provide essential IT support to branch staff, both remotely and through regular site visits. Additionally, responsibilities include managing digital accounts and platforms and preparing regular performance reports for senior management.
Requirements
1. Equipment & Maintenance:* Monitor and track camera issues across branches; report to the technician for repair* Follow up to confirm technician's work is completed correctly before closing the issue* Ensure all IT gadgets are functioning properly at all times; escalate after-hours emergencies* Coordinate sending equipment out for maintenance and retrieving it afterward* Distribute and collect IT gadgets across branches per the admin yearly calendar* Purchase and replace any damaged materials/equipment.2. Network & Connectivity:* Monitor and troubleshoot Wi-Fi/internet connectivity per branch, not limited to cameras* Coordinate with ISPs/vendors on outages and router issues.3. Software & Systems:* Manage software licenses and antivirus across branches* Support computers, laptops, and printers* Support attendance systems across branches:4. Data Security & Backups:* Manage camera footage retention/backup policy* Manage password policies and credential handling* Revoke system/account access promptly when staff leave.5. Asset Management:* Maintain an inventory/tracking log of all IT equipment.6. Budget:* Set the IT budget for the new academic year* Monitor and stay within the monthly IT budget per branch.7. Branch Coverage:* Team of three; the 12 branches are divided among them* Each person visits their assigned branches weekly* Available by phone during working hours for branch IT support* Present on Saturdays for checkpoints and progress reports with branches* Present on graduation days as needed* Cover for each other (help desk) on branches they can't personally reach.8. Digital Accounts & Platforms:* Manage all email accounts* Manage Zoom accounts; create Zoom meetings as requested* Upload event videos/recordings to WeTransfer links for distribution.9. Reporting:* Submit weekly reports and reports directly to the Chef Administrative Officer
Description
The IT Administrative Officer is responsible for ensuring that all technology, equipment, and digital systems across Trillium's branches run smoothly, securely, and efficiently, supporting staff with day-to-day technical needs while maintaining the infrastructure, budget, and reporting standards of the department.