Requirements
Requires a Bachelor's Degree in Business Administration, Facilities Management, IT, or related field, with a minimum of 5 years of experience in Service Desk, Corporate Services, Workplace Services, Facilities Management, or Administration. Hands-on experience with ServiceNow is essential. Familiarity with access control systems and strong Microsoft Office skills are also required.
Description
Job description / Role
Job Type
Full Time
Job Location
Abu Dhabi, UAE
Nationality
Any Nationality
Salary
Not Specified
Gender
Not Specified
Arabic Fluency
Not Specified
Job Function
Administration & Secretarial
Company Industry
Finance, Investment & Asset Management
We are currently partnering with a prestigious government organization in Abu Dhabi to recruit an experienced Service Desk Analyst to join their Corporate Services team.
This opportunity is ideal for professionals with experience in ServiceNow, facilities management, workplace services, corporate administration, access control systems, and service desk operations. If you enjoy working in a fast-paced corporate environment and coordinating workplace support services, we'd like to hear from you.
Key Responsibilities:
- Manage and coordinate service requests through the organization's Service Desk platform, ensuring requests are assigned, tracked, and completed within agreed service levels.
- Support day-to-day workplace and corporate services operations by coordinating with internal departments and external service providers.
- Administer employee and contractor access, including ID card issuance, access permissions, and building access requests.
- Maintain accurate records within the ServiceNow platform and ensure all service requests are updated accordingly.
- Prepare regular operational reports, dashboards, and performance metrics for management review.
- Monitor recurring work orders and scheduled maintenance activities to ensure timely completion.
- Assist with time and attendance administration, workplace asset tracking, and inventory records.
- Coordinate the issuance and return of company assets, access devices, and security credentials.
- Respond professionally to employee enquiries and provide excellent internal customer support.
- Assist with general administrative activities and contribute to continuous improvement initiatives within Corporate Services.
Requirements:
- Bachelor's Degree in Business Administration, Facilities Management, Information Technology, or a related discipline.
- Minimum 5 years of experience in Service Desk, Corporate Services, Workplace Services, Facilities Management, or Administration within a corporate environment.
- Hands-on experience using ServiceNow is essential. ServiceNow certification will be considered an advantage.
- Familiarity with access control systems, employee ID management, visitor management, or building security processes.
- Strong working knowledge of Microsoft Office, particularly Excel, Outlook, and Word.
- Excellent organizational skills with the ability to manage multiple priorities and meet deadlines.
- Strong communication and stakeholder management skills.
- High attention to detail with a proactive and customer-focused approach.
- Arabic language skills are advantageous but not mandatory.
Disclaimer: Black Pearl will never ask for money or any form of charge our candidates just to process or consider their application for any of our available vacancies. If you happen to receive such a request from any members of our staff or other individuals claiming to be part of Black Pearl, please do call our office.
About the Company
About Us
Helping professionals grow. Supporting businesses thrive.
Black Pearl is a HR consultancy and recruitment firm based in the UAE. We connect skilled professionals with leading organizations across the Gulf region, offering a personalized and thoughtful approach to hiring.
Our team specializes in recruiting for roles across key industries, including but not limited to:
- Healthcare and Life Sciences
- Engineering and Construction
- Technology and Digital
- Finance and Accounting
- Hospitality and Retail
- Government and Emiratization
Whether you’re searching for your next opportunity or looking to hire, we work closely with you to understand your goals and find the right fit.
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