BBD - Relationship Manager (Outsourced)

🏢 ADIB
📍 United Arab EmiratesOn-site
📅 Posted: 19mo ago
CV%
✨ AI Summary
The Role of Relationship Manager focuses on developing and maintaining relationships with SBF clients to fulfill banking needs, enhance customer satisfaction through regular meetings, and identify opportunities for cross-selling while ensuring high service standards. The role requires strong knowledge of ADIB’s Business Banking products, experience in credit analyses and appraisal, familiarity with UAE banking regulations and AML guidelines, and excellent communication skills to manage relationships and ensure regulatory compliance.
Required Skills
Finance, Legal & Governance
○Credit Analysis○Financial Analysis
Business, Sales & Management
○HR Management○Upselling
Productivity & Workplace Tools
○Computer Skills
Soft Skills & Professional Competencies
○Communication
Operations, Logistics & Supply Chain
○SOPs
Requirements
Role: Relationship Manager. Location: Dubai. Role involves developing and maintaining business relationships with SBF clients to fulfil their banking requirements, enhance customer relationships through regular meetings, identify cross-sell opportunities, and improve service. Key responsibilities include monitoring customer satisfaction, loan/financing repayment performance, delinquency rates, customer retention, and compliance with regulatory guidelines. Requirements include strong knowledge of ADIB’s Business Banking products, credit analysis, credit appraisal techniques, operational policies, UAE banking regulations, AML regulations, cross-selling, and excellent communication skills.
Description

Role       : Relationship Manager
Location : Dubai                       

Role Purpose:

This role is primarily responsible for developing and maintaining business relationships with SBF clients to fulfill their banking requirements. Enhance customer relationships through regular planned meetings to maintain proper business relationship, identify further opportunities for x-sell and improve service 
   
Key Accountabilities of the role      
 

  • Revenue:  
  • Expenses:  
  • Net Income:
  • Assets:
  • Consumer satisfaction, loan/financing repayment performance, loan/financing delinquency rates, consumer retention, substantiated Complaints, compliance with regulatory requirements/best practices guidelines and codes of conduct
  • No of valid customer complaints, Percentage of Delinquent customers, No. of customer exits due to Financial Crime Compliance reasons
 

Specialist Skills / Technical Knowledge Required for this role:

 
  1. Good  knowledge of ADIB’s Business Banking products & services
  2. Experience of credit analyses.
  3. Good knowledge of ADIB’s  Operational Policies & Procedures
  4. Proficient in credit appraisal techniques including credit, risk, business & financial analysis.
  5. Knowledge of Business Relationship Management.
  6. Fair Knowledge of UAE banking practices, regulations & risks
  7. Good Knowledge of Anti-Money laundering regulations issued by the UAE Central Bank and other regulatory authorities
  8. General awareness of competitors in the local market
  9. Excellent knowledge of service standards
  10. Knowledge of Cross Sales 
  11. Computer skills
  12. Excellent Communication Skills
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🎯 Overalli74%
⚡ Skillsi85%
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Ontology Match: 85.0
Matched:✓ Requirements Matching✓ Ontology Skills Mapping
📜 Eligibilityi49%
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Local: 19600%
🏗️ Career Fiti91%
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Seniority: 91.0
📋 Requirementsi67%
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Domain: 67.0
🔥 Motivationi78%
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Title Fit: 78.00