Requirements
Minimum 1 year of experience in Quality Monitoring, with a background in Call Center and GSM Mobile. Telecom industry experience is a must, specifically with telecom accounts from companies like Vodafone, Etisalat, Orange, AT&T, or similar. Knowledge of COPC standards, strong analytical and communication skills, and attention to detail are required.
Description
Xceed is Hiring: Quality Monitoring Specialist (Call Center / GSM)Xceed is looking for a qualified Quality Monitoring Specialist to join our team at Al Maadi Technology Park.Job Requirements:English proficiency: B2 levelMinimum 1 year of experience in Quality MonitoringBackground in Call Center and GSM MobileTelecom industry experience is a mustExperience with telecom accounts at companies such as Vodafone, Etisalat, Orange, AT&T, or similar telecom companies .Knowledge and awareness of COPC standardsStrong analytical and communication skillsAttention to detail and ability to provide constructive feedback