Requirements
The ideal candidate will have a minimum of 2 years of experience as a reservations agent in a 5-star hotel/resort in the UAE, with prior experience working with Opera PMS. A guest-focused personality, strong interpersonal, and problem-solving abilities are essential. Fluency in both Arabic and English is preferred.
Description
Job description / Role
Job Type
Full Time
Job Location
Ras Al Khaimah, UAE
Nationality
Any Nationality
Salary
Not Specified
Gender
Not Specified
Arabic Fluency
Not Specified
Job Function
Customer Service
Company Industry
Travel, Hotel & Tourism
Company description
Get ready to discover Mövenpick Resort Al Marjan Island, a 5 star resort in Ras Al Khaimah built beside 300m of soft sand beach. 418 rooms and suites offer flexible comfort with spectacular sea views from every balcony. Six specialty bars and restaurants, three outdoor pools, a wellness hub with a fully equipped gym and four treatment rooms, water sports, and a year-round kids club make it an ideal holiday destination. Whatever your pace, in the sea or on land, enjoy an experience-filled environment.
Job description
Reservations agent:
You are the beginning of an exceptional guest experience. As a reservations agent, you will make our guests feel welcome and reflect the exceptional experience they come when they arrive!
What you will be doing:
Consistently offer exceptional, friendly and engaging service
Ensure the best selection for the guest and ensure revenue is maximized through up-selling
Recommend property facilities and assist guests with information and special requests
Book room reservation requests, enter rooming lists, and update accurate information in the system
Qualifications
Your experience and skills include:
Should have minimum 2 years' experience as reservations agent for a 5 star hotel/resort in UAE
Guest focused personality is essential; experience is an asset
Prior experience working with Opera PMS
Strong interpersonal and problem-solving abilities
Fluency in both Arabic and English preferred
Additional information
Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS
About the Company
A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.
We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.
From luxury to economy and in every corner of the globe, AccorHotels' more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.
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