Requirements
Qualifications include a service-focused personality, experience with Opera & PMS or a related system, and fluency in English. Bachelors or diplomas/certifications are required, along with relevant experience in the hotel industry.
Description
Job DescriptionJob DescriptionCompany DescriptionJoin us at Accor, where life pulses with passion!As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.Everything you will do with us, regardless of your profession, will offer a deep sense of meaning,to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.Hospitality is a work of heart,Join us and become a Heartist®.Job DescriptionFirst impressions are everything! As a Guest Service Agent, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us. Manage all activities relevant to the Front Desk such as the reception, check in / out, cashiering, foreign exchange and assisting guest with inquiries.Welcomes guests and takes care of them from their arrival through to departureMaintain cashier float and ensure accurate daily report of all money receivedContributes to guests permanent satisfaction by providing high-quality services throughout their stayHelps meet the department's quantitative targets through his/her sales effortsHelps encourage guest loyalty by developing friendly, personalized relationshipsEnsures that administrative procedures never take priority over guest relationsAnticipates guests needs and takes them into considerationDeals swiftly, efficiently and sensitively to guest complaints and follows throughEnsure front desk work area is kept clean and in an orderly state at all times.QualificationsService focused personality is essential; experience is an asset.Prior experience working with Opera & PMS or a related system.Fluency in EnglishBachelors or diplomas/certifications are required.Relevant experience is a must within Hotel industry.Additional InformationOur Commitment To Diversity & InclusionWe are an inclusive company and our ambition is to attract, recruit and promote diverse talent.Job DetailsRole Level: Not Applicable Work Type: Full-Time Country: United Arab Emirates City: Abu Dhabi Company Website: https://www.accorhotels.com/ Job Function: Hospitality & Guest Services Company Industry/Sector: OtherWhat We OfferAbout The CompanySearching, interviewing and hiring are all part of the professional life. The TALENTMATE Portal idea is to fill and help professionals doing one of them by bringing together the requisites under One Roof. Whether you're hunting for your Next Job Opportunity or Looking for Potential Employers, we're here to lend you a Helping Hand.ReportDisclaimer: talentmate.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information. We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at [HIDDEN TEXT].Job DetailsRole Level: Not Applicable Work Type: Full-Time Country: United Arab Emirates City: Abu Dhabi Company Website: https://www.accorhotels.com/ Job Function: Hospitality & Guest Services Company Industry/Sector: OtherWhat We OfferAbout The CompanySearching, interviewing and hiring are all part of the professional life. The TALENTMATE Portal idea is to fill and help professionals doing one of them by bringing together the requisites under One Roof. Whether you're hunting for your Next Job Opportunity or Looking for Potential Employers, we're here to lend you a Helping Hand.ReportDisclaimer: talentmate.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information. We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at [HIDDEN TEXT].