✨ AI Summary
The Presales Engineer will support the Regional Sales Director by delivering technical presentations, workshops, and demonstrations of IDEMIA solutions. This role involves answering technical questions, leading discovery sessions to understand customer requirements, and supporting Proof of Concept (POC) activities. The engineer will configure and deploy products for demonstrations and POCs, acting as the primary technical contact for customers, partners, and system integrators. Responsibilities include defining solution architectures, preparing technical documentation, communicating customer feedback to Product Management, monitoring competitor activity, and collaborating with internal teams to resolve technical issues. Regular reporting and travel across Saudi Arabia and the Middle East region are required.
Candidates must have 5+ years of experience in a customer-facing technical, integration, pre-sales, or solutions engineering role, with a Bachelor's degree in Computer Science, Information Technology, Electronics Engineering, or a related discipline. Experience with biometric technologies, identity management, physical access control, security solutions, and solution architecture is crucial. Experience in government, airport, transportation, public security, or critical infrastructure environments is highly desirable. Excellent troubleshooting, analytical, problem-solving, communication, presentation, and stakeholder management skills are essential.
Requirements
Requires 5+ years of experience in a customer-facing technical, integration, pre-sales, or solutions engineering role, with a Bachelor's degree in Computer Science, IT, Electronics Engineering, or related field. Experience with biometric technologies, identity management, physical access control, security solutions, and solution architecture is essential, as is experience in government, airport, transportation, public security, or critical infrastructure environments. Strong troubleshooting, analytical, communication, presentation, and stakeholder management skills are also required.
Description
Job description:Support the Regional Sales Director during customer meetings and business development activitiesDeliver technical presentations, workshops and demonstrations of IDEMIA solutionsAnswer customer technical questions and articulate IDEMIA's key differentiatorsLead technical discovery sessions to understand customer requirements and business challengesSupport Proof of Concept (POC) activities from planning through to completionConfigure and deploy IDEMIA products and solutions for demonstrations and POCsAct as the primary technical contact for customers, partners and system integrators during evaluations and POCsDefine solution architectures and recommend the most suitable products and services to meet customer requirementsPrepare technical documentation, solution designs and customer presentationsWork closely with Product Management to communicate customer feedback and market requirementsMonitor competitor activity and industry trends and provide recommendations for product evolutionCollaborate with Engineering, Product, Support and Sales teams to resolve technical issuesSupport project handover activities where requiredProvide accurate weekly and monthly activity reportingTravel across Saudi Arabia and the wider Middle East region as requiredProfile description:5+ years of experience in a customer-facing technical, integration, pre-sales or solutions engineering roleBachelor's degree in Computer Science, Information Technology, Electronics Engineering or a related disciplineExperience working with biometric technologies, identity management, physical access control or security solutionsExperience supporting customer demonstrations, technical workshops, proof of concepts (POCs) and solution design activitiesStrong understanding of solution architecture, systems integration principles and enterprise infrastructure environmentsExperience working within government, airport, transportation, public security or critical infrastructure environments is highly desirableExcellent troubleshooting, analytical and problem-solving skillsStrong communication, presentation and stakeholder management skills, with the ability to engage both technical and non-technical audiencesExperience working collaboratively with customers, partners and system integratorsAdditional InformationThis role requires regular travel across Saudi Arabia and may require regional travel when supporting customer engagements, demonstrations and proof of concepts