Requirements
Previous luxury hotel experience is required, with rooms leadership being an asset. Computer literacy in Microsoft Window applications is necessary, and OPERA PMS is advantageous. A university/college degree in a related discipline is an asset, as is proven experience with collective bargaining agreements. Excellent communication and organizational skills, strong interpersonal and problem-solving abilities, and being highly responsible and reliable are essential. The ability to work cohesively as part of a team and focus attention on guest needs, remaining calm and courteous at all times, is also required.
Description
Company DescriptionWe are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.By joining an Accor brand, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.Do what you love; care for the world; dare to challenge the status quo! #BELIMITLESS.Job DescriptionLead and manage all daily aspects of the Housekeeping department and ensure all service standards are followed with friendly and engaging serviceHandle guest concerns and react quickly, tracking and notifying proper areas to guarantee memorable moments for our guestsMaximize rooms revenue through participating in yield management meetings and implementing supporting agreed upon Revenue Management strategies and practicesAssist in hiring, training, coaching, evaluating and managing colleagues to ensure they have adequate guidance and resources to achieve department objectivesContribute to a fun and engaging work environment for the Housekeeping teamEnsure standards are met to maintain department objectives, specifically brand compliance standards (LQA) for guestroom cleanliness and service Take ownership of situations and tasks by fully understanding the issue, asking for help when needed, communicating progress and delivering results effectively and efficientlyMonitor inventory items to ensure proper control, the ability to facilitate guests needs and maintenance of room quality brand standardsAssist with the evaluation and implementation of programs to promote brand standards, increase service levels, and ensure consistency and effectiveness of all areas within the departmentPerform regular guestroom inspections to ensure consistent quality of room product. Assist with room cleanliness.Communicate areas that need attention to colleagues and follow up to verify understanding and completion of tasksParticipate in regularly scheduled departmental meetings and communicate a clear and consistent message regarding the departmental goals to produce desired resultsManage the department budget in a fiscally responsible mannerBalance operational, administrative and colleague needsMaintain cleanliness of both Heart of the House and Front of the House spacesFollow all safety and sanitation policies and proceduresQualificationsPrevious luxury Hotel experience required, Rooms leadership an assetComputer literate in Microsoft Window applications required, and OPERA PMS advantageousUniversity/College degree in a related discipline an assetProven experience with collective bargaining agreementsExcellent communication and organizational skillsStrong interpersonal and problem solving abilitiesHighly responsible and reliableAbility to work cohesively as part of a teamAbility to focus attention on guest needs, remaining calm and courteous at all timesAdditional InformationGood communication and customer contact skillsService oriented with an eye for detailsAbility to work effectively and contribute in a teamSelf-motivated and energeticWell-presented and professionally groomed at all times