✨ AI Summary
The Runbook SME is responsible for creating, testing, and governing complex task activities like DR activities, application migrations, and DC modernization into detailed runbooks. This involves data collection, interviews, runbook creation, testing, and governance. A Bachelor's degree in Computer Science/Information Systems or equivalent is required. Experience in Data Center Migration Discovery, Planning, and Execution, along with knowledge of cloud technologies, virtualization (vSphere, HyperV), containerization (OCP), enterprise IT architecture, and automated discovery tools is essential. Strong communication, collaboration, logical thinking, problem-solving, data modeling, data visualization, and IT service management skills are necessary. Proficiency in advanced Microsoft Excel features is also required. Experience with PRINCE2, PMP, or TOGAF frameworks is desirable.
Requirements
Understanding of Cloud technologies and migration methodologiesGood knowledge of known virtualization platforms preferably vSphere, HyperV, and other platforms will be also considered.Good knowledge of known containerization platforms preferably OCP and other platforms will be also considered.Good Knowledge of enterprise IT architecture, for example, Storage and/or backup configuration and replication options, Different OS deployment and management techniques, and Network components and their configuration.Strong communication and collaboration skillsLogical and design thinkingProblem Solving skillsData modeling and Data visualizationIT service management knowledgeShould have experience in Data Center Migration Discovery Phase, Data Center Migration Planning Phase, Data Center Migration ExecutionExperience with automated discovery tools e.g. Device 42, vRNI, etc. Excellent skills in using advanced features of Microsoft Excel (Data Modeling and Analysis)Experience in conducting workshops, and preparing migration strategies, migration plans, runbooks, and status reports.Good understanding of Cloud/infrastructure components and migration methodology. Good documentation skills.Strong stakeholder management skills – and negotiation skills.Certification and Education Bachelor’s degree in computer science/information systems or equivalent.Preferred Data Engineering certificate(s)CCNA, network essentials, CompTIA Network+ or equivalentITIL V3 and/or V4 FoundationCertified by one of the major cloud providers.Desirable skills and experienceExperience in delivering engagements under PRINCE2, PMP, or TOGAF frameworks.Understanding of ITSM framework(s).Experience in presenting at a user group, trade show, or similar is highly desirable.
Description
Runbook SME is responsible for collecting, creating, testing, and governing complex task activities such as DR activities (activation, dry test, Drill, etc...), application migration activities, DC modernization, etc…, into a single document (runbook) that contains all the environment details, and contacts’ information, alongside the required activities to achieve such a complex task.This role is achieved through four stages: Data collection and interviews Runbook creation Runbook testing Governance