Requirements
Requires a high school certificate and 1-2 years of relevant customer service experience. Customer service skills certification is an advantage, along with exposure to a multicultural environment. The candidate should be well-groomed with a pleasant personality and excellent communication skills.
Description
Job description / Role
Job Type
Full Time
Job Location
Sharjah, UAE
Nationality
Any Nationality
Salary
Not Specified
Gender
Not Specified
Arabic Fluency
Not Specified
Job Function
Customer Service
Company Industry
Retail
Functional roles and responsibilities
• To welcome the customers in a courteous manner, answer phones efficiently, and provide the necessary support to enhance customer comfort and satisfaction until they are attended to by the relevant personnel.
• Be part of the telemarketing activities during campaigns.
• Provide efficient and courteous handling of present customers or over the phone, including providing necessary information, service booking, and guidance.
• Provide an efficient and courteous welcome to service customers by arranging to seat them and keep them comfortable until they are attended to by the service advisor.
• Direct the customer to the relevant advisor who will attend to them.
• Call customers to get follow-up feedback on their visits to ATM.
• Arrange for the customer to be attended to at a quick pace to reduce waiting time and enhance customer satisfaction.
• Support the reception in managing the courtesy vehicles.
• Ensure cleanliness and hygiene are maintained in the reception area and essential housekeeping standards are adhered to, representing an appropriate corporate image.
Education / certification and continued education
• High school certificate
Years of experience
• 1-2 years relevant experience
Knowledge and skills
• Customer service skills / certification is an advantage
• Exposure to multicultural environment
• Well groomed with pleasant personality
• Excellent communication skills
About the Company
Established in 1979, Al Tayer Group is a privately-held, diversified company with operations in 12 countries in the Middle East and beyond. With over 7,800 employees from 95 different nationalities, the Group has its headquarters in Dubai, UAE.
Al Tayer Group operates leading, quality-focused businesses in automobile sales and service, luxury and lifestyle retail, perfumes and cosmetics distribution, engineering as well as interiors contracting. The Groups portfolio includes several of the worlds leading brands such as Armani, Bvlgari, Banana Republic, Ford, Ferrari, Gucci, Gap, Harvey Nichols and Maserati. The Group operates over 180 stores across multiple markets in the Middle East. In addition, Al Tayer Group has investments in commercial real estate, contracting, supply chain management, precision tools manufacturing and travel agency services.
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