Requirements
The role requires experience in minibar/refreshment center operations and food and beverage services. Candidates should possess skills in inventory management, customer service, teamwork, communication, problem-solving, and computer systems. The ability to provide direction to a team and ensure a positive guest experience is essential.
Description
Job description / Role
Job Type
Full Time
Job Location
Abu Dhabi, UAE
Nationality
Any Nationality
Salary
Not Specified
Gender
Not Specified
Arabic Fluency
Not Specified
Job Function
Catering, Food Services & Restaurants
Company Industry
Travel, Hotel & Tourism
Position summary
Provide direction to the team of mini bar/refreshment center attendants. Assist with opening and closing duties including setting up necessary supplies and tools, cleaning all equipment and areas, locking doors, and facilitate positive guest experience with the in-room refreshment center. Inventory refreshment center, in-room accessories, and promotional materials and replace if required. Maintain the cleanliness and appearance of each refreshment center. Record sales using the computer system and restock bars as instructed.
Maintain an awareness of product availability, product expiration dates, and inventory levels to prevent stock-out situations. Use computer and software programs to assign guest rooms to all attendants and follow up to confirm that all attendants’ notes are relayed to management. Prepare a listing of rooms to inventory each day, prepare a restocking cart, and push the cart to the floors where rooms are ready to inventory. Place orders for products with suppliers in the event of an emergency. Respond to requests from guests and assign to the proper attendant. Communicate any issues regarding the refreshment center operation with hotel management.
Serve as a departmental role model or mentor by working alongside employees to perform technical or functional job duties. Assist management in establishing and communicating goals, performance expectations, timetables, and deadlines for shift or departmental operations to hourly employees and ensure that they are understood. Ensure staff is working together as a team to ensure optimum service to guests.
Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets.
Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, and thank
About the Company
Marriott International is the world's largest hotel company based in Bethesda, Maryland, USA, with more than 6,000 properties in 122 countries and reported revenues of nearly $14 billion in fiscal year 2015. Its heritage can be traced to a root beer stand opened in Washington, D.C., in 1927 by J. Willard and Alice S. Marriott.
The company operates and franchises hotels and licenses vacation ownership resorts under 30 brands. Marriott International has more than 500,000 people working worldwide at managed or franchised properties, as well as at corporate offices. The company has been consistently recognized as a top employer and for its superior business ethics.
Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.
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