Description
Long DescriptionJob SummaryThe Supervisor is fully responsible for driving sales and profitability to meet pre-set business targets, accountable for sound store operations and staff development. The role focuses on leading the store's team in alignment with business strategies, in which all are responsible for providing customers with high level of service. The Store Manager is fully accountable to provide friendly work environment, and ensures employees development through coaching and mentoring.Job ResponsibilitiesSalesManages and leads staff in achieving location targetsDrives sales activities to achieve targets in cash, credit, warranties & accessoriesEnsures proper implementation of promotional activities to support higher sales resultsEnsures adequate involvement of store team in analyzing sales data to maximize business resultsFollows up with supervisors, section heads and sales staff on individual achievementsAssists sales staff in completing difficult sales transactionsOperationsPlans and prepares work schedules and assigns employees to specific duties, manages break periods, working hours, sick leaves, and vacations;Inspects merchandise to ensure it is correctly priced and displayedRequests and suggests product range/variety and maintain stock levelsEnsures full implementation of merchandise, planogram, display, saleable as per merchandise guidelinesSecures merchandise by implementing security systems and measures.Reports to the Sales Manager on showroom operations, performance and resourceEnsures all store's activities in alignment with organizational policies & procedures.Maintains cost control measures in alignment with business objectives.Ensures adequate level of merchandise and supplies through coordination with relevant departmentsEnsure sending perpetual count to group control on monthly basesCompletes store operational requirements by scheduling and assigning employees through finger prints systemMaintains adequate store's manpower according to budgetConducting yearly appraisals and performance reviews with development plans.Conduct store's checklistsProvides constant coaching, mentoring and training for all store staffEnsures providing safe & secured work environmentEnsures all store documents and licenses are valid and up-to-dateEnsures sound housekeepingEnsures employee awareness of safety and emergency procedures.Manage store revenue, including cash handling, deposit reconciliation and delivery of deposits to bank.Utilizes resources to obtain customer feedback regarding own and competition product and price information including conducting market visits, reports results to management for actionAccountable for accurate stock counts and inventory results.Customer ServiceProvides exceptional customer service and ensure the employees also provide the same level of service.Handles and follows on customer's complaints and inquires;Interacts with customers to ensure the quality of services provided.Ensures reviewing store's CSI results and takes necessary actionsCandidate RequirementsCont. Job ResponsibilitiesTalent DevelopmentTrains staff on Alghanim policy and procedures, and job rolesEnsures compliance of employees with established location security, sales, cleanliness and record keeping procedures and systemsAssesses and identifies store staff performance and training needsDevelops, inspires, motivates and provides coaching and mentoring to all store staffEnsures employees commitment to organizational objectives.Implement training programs for new joiners.Runs and manages in-house product knowledge activities.Candidate RequirementOverall 3+ years of experience in Home Furnishing Strong English and Arabic language capabilitiesGood communication skillsEducationBachelor's Degree