Requirements
The ideal candidate will possess a Bachelor's Degree and at least 2 years of proven experience in retail home furniture, accessories, and sanitary showroom team/section lead roles. Strong English and communication skills are essential, along with the ability to work under pressure. Experience in coaching, mentoring, and customer service is highly valued.
Description
Long DescriptionJob SummaryThe Section head is fully responsible and accountable for sound section operations. The role focuses on leading section sales team in alignment with business strategies, in which all are responsible for providing customers with high level of services. Major focus of Section Head in driving sales and profitability to meet pre-set section targets. The Group Section Head is totally responsible for providing friendly work environment, and ensures section employees development through coaching and mentoring.Job ResponsibilitiesSalesManages and leads staff in achieving section's targetsDrives section's sales activities to achieve targets in cash, credit, warranties & accessoriesEnsures proper implementation of promotional activities to support higher sales resultsEnsures adequate involvement of section team in analyzing sales data to maximize business resultsFollows up with sales associates on section & individual achievementsAssists sales staff in completing difficult sales transactionsCustomer ServiceProvides exceptional customer service and ensures sales associates also provide the same level of service.Handles and follows on section customer's complaints and inquires;Interacts with section customers to ensure the quality of services provided.Ensures reviewing section's CSI results and takes necessary actions OperationsPlans and prepares work schedules and assigns section's employees to specific duties, manages break periods, working hours, sick leaves, and vacations;Inspects section merchandise to ensure it is correctly priced and displayedRequests and suggests section's product range/variety and maintain stock levelsEnsures full implementation of merchandise, planogram, display, saleable as per merchandise guidelines at section levelSecures section merchandise by implementing security systems and measures.Reports to Store Manager on section operations, performance and resourcesEnsures all section's activities in alignment with organizational policies & procedures.Maintains section's cost control measures in alignment with business objectives.Ensures section's adequate level of merchandise and supplies through coordination with relevant departmentsEnsures sending section's perpetual count to store manager on monthly basesMaintains adequate section's manpower according to budgetConducting yearly appraisals and performance reviews with development plans for section employeesConduct section's checklistProvides constant coaching, mentoring and training for all section staffEnsures providing safe & secured work environment at section levelEnsures sound housekeeping at section levelEnsures section employee awareness of safety and emergency procedures.Candidate RequirementsCont. Job ResponsibilitiesTalent DevelopmentTrains section staff on store policies, department procedures, and job duties;Leads section employees engaged in sales activities and conducting of inventories,Ensures compliance of section employees with established location security, sales, cleanliness and record keeping procedures and systems;Monitors and evaluates section staff performance and training needs;Develops, inspires, motivates and provides coaching and mentoring to section staff;Ensures section employees commitment to organizational objectives.Candidate Requirements2+ years of proven experience in Retail Home furniture, accessories and Sanitary showroom team / section lead roles Good English languageGood communication skillsAbility to work under pressureEducationBachelor's Degree