✨ AI Summary
The Customer Project Manager is responsible for overseeing customer programs or projects from initiation to completion, ensuring they are delivered within scope, budget, schedule, and quality. This role involves managing project teams, stakeholders, and customer relationships, as well as end-to-end project planning, risk management, and financial forecasting. The ideal candidate will have 5-8 years of experience in project management, a graduate or postgraduate degree, and strong communication and negotiation skills.
Requirements
Requires 5-8 years of extensive relevant experience and/or a graduate/postgraduate equivalent degree. Must possess advanced skills in a specific professional discipline, combining deep knowledge of theory and organizational practice or expertise, recognized as an expert in their field. Excellent communication skills, including the ability to influence others and communicate with executive leadership, are essential.
Description
Family Description
Project Management (PM) comprises project management for execution of cross-functional / geographical projects and programmes from initiation to completion. Covers determination of project / programme goals and support of business objectives and strategies. Ensures projects / programmes achieve their targets, keep their schedule, and maintain estimated cost, time, and quality within planned scope. Covers management of risks that affect the delivery of project outcomes.
Subfamily Description
Customer Project Management (CPM) ensures customer projects / programmes are delivered within agreed scope, budget, schedule, and quality. Contains projects throughout all phases, starting from delivery approach identification to completion / care / operation. Comprises management of customer (and all stakeholder) relationships and expectations during the contract fulfilment as well as project team members / resources. Contains project risk management, and driving of improvement actions to secure project gross margin and upselling and cross-selling.