✨ AI Summary
This System Administrator 2-IT position involves conducting end-to-end hardware installation and troubleshooting with limited supervision, including cabling validation and problem-solving for error-free connections. The role requires monitoring, reviewing, and analyzing ticket queues to address common incidents and escalate complex issues to senior technicians. The candidate will participate in training aligned with corporate objectives and act as a technical liaison for both technical and non-technical teams, contributing to the identification and resolution of resiliency, reliability, and availability risks. The position is part of Oracle's Data Center Services Operations and focuses on break/fix and hardware maintenance.
🎁 Benefits & Perks
Medical, dental, and vision insurance, short term and long term disability, life insurance, supplemental life insurance, health care and dependent care Flexible Spending Accounts, pre-tax commuter and parking benefits, 401(k) Savings and Investment Plan with company match, paid time off (Flexible Vacation or Accrued Vacation), 11 paid holidays, paid sick leave, paid parental leave, adoption assistance, Employee Stock Purchase Plan, financial planning and group legal, voluntary benefits including auto, homeowner and pet insurance.
Requirements
The role requires the ability to conduct end-to-end hardware installation and troubleshooting with limited supervision, including cabling validation. Responsibilities include monitoring and analyzing ticket queues, addressing common incidents, and escalating complex issues. Participation in corporate training and acting as a technical liaison for teams to resolve resiliency, reliability, and availability risks is also expected.
Description
Conducts end-to-end hardware installation and troubleshooting with limited supervision. Validates cabling, and problem solving to establish error free connections with limited guidance. Monitors, reviews, and analyzes ticket queues addressing common incidents and escalating more complex or unresolved issues to senior technicians. Participates in training that aligns with corporate objectives. Begins to act as a technical liaison for technical and non-technical teams, providing knowledge to identify and resolve resiliency, reliability, and availability risks.