The System Administrator 1-IT role is an entry-level technical support position focused on data center services. Responsibilities include conducting hardware installation, troubleshooting, and component replacement under supervision. The role also involves monitoring and analyzing ticket queues and system logs to address basic incidents and escalate more complex issues. The position offers opportunities for training and development to bridge skill gaps and learn new technologies, with a focus on becoming a technical liaison for resolving resiliency, reliability, and availability risks.
Required Skills
Other
○hardware installation○technical liaison
Engineering, Construction & Trades
○Troubleshooting
Business, Sales & Management
○HR Management
Information Technology
○Monitoring
Soft Skills & Professional Competencies
○Problem Solving
🎁 Benefits & Perks
Medical, dental, and vision insurance, including expert medical opinion; Short term disability and long term disability; Life insurance and AD&D; Supplemental life insurance (Employee/Spouse/Child); Health care and dependent care Flexible Spending Accounts; Pre-tax commuter and parking benefits; 401(k) Savings and Investment Plan with company match; Paid time off: Flexible Vacation (13 days annually for the first three years of employment, 18 days annually thereafter for full-time employees); 11 paid holidays; Paid sick leave: 72 hours upon date of hire, up to a maximum cap of 112 hours; Paid parental leave; Adoption assistance; Employee Stock Purchase Plan; Financial planning and group legal; Voluntary benefits including auto, homeowner and pet insurance.
Requirements
This role involves end-to-end hardware installation and troubleshooting with supervision, supporting cabling validation, and problem-solving. The candidate will monitor and analyze ticket queues, address basic incidents, and escalate complex issues. Training will be provided to bridge skill gaps and learn new technologies, with an understanding of serving as a technical liaison to identify and resolve risks.
Description
Conducts end-to-end hardware installation and troubleshooting with supervision. Supports cabling validation, and problem solving to establish error free connections. Monitors, reviews, and analyzes ticket queues addressing basic incidents and escalating more complex or unresolved issues to senior technicians. Attends training that aligns with corporate objectives to bridge skill gaps and learn new relevant technologies. Begins to understand serving as a technical liaison for technical teams and provides knowledge to identify and resolve resiliency, reliability, and availability risks