Requirements
The Pricing Analyst II role requires 2-4 years of experience in pricing, solutioning, or commercial finance within the CX/BPO industry. A deep understanding of customer operations models and their cost drivers is essential, along with advanced Excel/financial modeling skills and hands-on experience with AI tools like ChatGPT, Copilot, and Claude for document analysis. Fluency in English and the ability to work autonomously under tight deadlines are also crucial.
Description
Position OverviewThe Pricing Expert prices CX opportunities end-to-end: translating client RFP/RFI requirements into solid cost models and competitive commercial proposals. The role requires a real understanding of how a customer operation runs – operations, WFM, training, quality, support functions – and a hands-on use of AI tools to analyze and translate RFP/RFI documents faster and better.Key Responsibilities● Pricing & Cost Modeling○ Build bottom-up pricing models: FTEs, productivity, shrinkage, attrition, ramp, support ratios○ Structure the right commercial model per deal (per hour, per transaction, per FTE, outcome-based)○ Run scenarios (volumes, languages, on/near/offshore mix) and secure target margins○ Ensure pricing meets group margin targets and flag deviations with clear, quantified recommendations● RFP/RFI & Bid Support○ Translate client requirements (SLAs, volumes, coverage, language mix) into pricing assumptions○ Use AI tools to parse, summarize, and translate multilingual RFP/RFI documentation○ Own the pricing sections of proposals, working closely with solutions, operations, and sales● Operational Expertise & Governance○ Challenge operational assumptions (AHT, occupancy, training duration, attrition) with credibility○ Cost all layers of the operating model: front-line operations, WFM, training, quality, team leadership, and support functions○ Continuously improve pricing templates and automate recurring modeling tasks○ Maintain cost and productivity benchmarks to sanity-check every model○ Prepare pricing approval materials and support negotiations with rapid what-if analysesTechnical Skills● 2+ years in pricing, solutioning, or commercial finance within the CX / BPO industry● Deep knowledge of customer operations models and their cost drivers● Advanced Excel / financial modeling skills● Hands-on user of AI tools (Claude, ChatGPT, Copilot...) for document analysis and translationSoft Skills & Other Requirements● Fluent English● Autonomous, rigorous, comfortable with tight bid deadlines