Requirements
Requires 2+ years in pricing, solutioning, or commercial finance within the CX/BPO industry. Must have deep knowledge of customer operations models and their cost drivers, and be an advanced user of Excel for financial modeling and AI tools for document analysis and translation. English proficiency at B2 level is essential.
Description
We're hiring a Pricing Analyst – CX/BPO EXPERIENCE Is A Must.ROLE PURPOSE:The Pricing Expert prices CX opportunities end-to-end: translating client RFP/RFI requirements into solid cost models and competitive commercial proposals. The role requires a real understanding of how a customer operation runs – operations, WFM, training, quality, support functions – and a hands-on use of AI tools to analyze and translate RFP/RFI documents faster and better.KEY RESPONSIBILITIES:Pricing & Cost Modeling:Build bottom-up pricing models: FTEs, productivity, shrinkage, attrition, ramp, support ratiosStructure the right commercial model per deal (per hour, per transaction, per FTE, outcome-based)Run scenarios (volumes, languages, on/near/offshore mix) and secure target marginsEnsure pricing meets group margin targets and flag deviations with clear, quantified recommendationsRFP/RFI & Bid Support:Translate client requirements (SLAs, volumes, coverage, language mix) into pricing assumptionsUse AI tools to parse, summarize, and translate multilingual RFP/RFI documentationOwn the pricing sections of proposals, working closely with solutions, operations, and saleOperational Expertise & Governance:Challenge operational assumptions (AHT, occupancy, training duration, attrition) with credibilityCost all layers of the operating model: front-line operations, WFM, training, quality, team leadership, and support functionsContinuously improve pricing templates and automate recurring modeling tasksMaintain cost and productivity benchmarks to sanity-check every modelPrepare pricing approval materials and support negotiations with rapid what-if analysesPROFILE2+ years in pricing, solutioning, or commercial finance within the CX / BPO industryDeep knowledge of customer operations models and their cost driversAdvanced Excel / financial modeling skillsHands-on user of AI tools (Claude, ChatGPT, Copilot...) for document analysis and translationEnglish profile: B2Autonomous, rigorous, comfortable with tight bid deadlines