✨ AI Summary
The Queen Elizabeth 2 (QE2) is seeking a Guest Relations Officer / Receptionist to manage guest interactions, monitor hotel occupancy, and ensure optimal guest satisfaction. Responsibilities include greeting guests, managing check-ins/check-outs using the Opera system, handling inquiries, preparing reports, managing room allocation, and coordinating with various departments. The ideal candidate must have previous experience as a Hotel Front Desk Agent or Receptionist in the UAE, proficiency in Opera and Microsoft Office, excellent communication and organizational skills, and fluency in English.
Requirements
Work experience as a Hotel Front Desk Agent, Receptionist or similar role in UAE. Proficiency in Opera and Microsoft Office. Fluency in English; additional languages are a plus. Excellent communication and organizational skills.
Description
Company DescriptionThe legendary Queen Elizabeth 2 (QE2) is an iconic ocean liner reborn as a floating hotel and lifestyle destination. Celebrating its rich British maritime heritage, the QE2 delivers elevated hospitality, immersive storytelling, features 447 distinctive rooms and exceptional dining experiences to a global audience.Job DescriptionEvaluate everyday status of all hotel occupancy and coordinate with various departments e.g. reservation, sales and housekeeping to ensure optimal level of guest satisfaction.Manage and greet all guests, monitor and resolve all requests.Perform check IN/OUT of guests using Opera system.Welcome and greet guests, answer inquiries and incoming calls.Prepare occupancy and guests reportMaintain group and individual arrival report daily.Inform guests of hotel rates and services and create/cancel/confirm reservations.Check and manage room allocation.Determine and ensure compliance to all key control policies and manage all safe deposit boxes for guests.Coordinate and assist concierge in all services to guests and maintain knowledge on all emergency procedures and evaluate all credit limit report on everyday basis and manage room availability efficiently.QualificationsWork experience as a Hotel Front Desk Agent, Receptionist or similar role in UAE.Proficiency in Opera and Microsoft Fluency in English; additional languages are a plusExcellent communication and organizational skills