✨ AI Summary
TASC Outsourcing is seeking an Arabic-speaking Call Centre Agent for their banking/finance client in Dubai. The role involves assisting customers with inquiries, complaints, and requests via chat, calls, and emails, ensuring high-quality service delivery, and troubleshooting basic technical issues. Previous customer service or call center experience is mandatory.
Requirements
Previous customer service or call center experience is a must. Must be an Arabic speaker.
Description
Job description:Assist customers with inquiries, complaints, and requests through chat, calls and emails.Handle inbound and/or outbound calls in a professional and courteous manner.Ensure high-quality service delivery while meeting defined performance metrics.Troubleshoot basic technical issues related to the application.Previous customer service or call center experience is a must.