✨ AI Summary
The Contact Centre Agent will manage customer interactions, ensuring high satisfaction through effective communication and problem-solving. Responsibilities include answering calls, responding to inquiries, making outbound calls for follow-ups, providing accurate information, handling complaints, and maintaining records. The role requires adherence to company procedures, meeting performance targets, and escalating issues when necessary.
Qualifications include a high school diploma or equivalent, with further education being a plus. Essential skills are fluency in both Arabic and English (spoken and written). Preferred skills include experience in a customer service role and strong communication and interpersonal abilities.
Requirements
High school diploma or equivalent is required. Fluency in Arabic and English (spoken and written) is mandatory. Experience in a customer service role, strong communication, and interpersonal skills are preferred.
Description
About the RoleThe Contact Centre Agent will be responsible for managing customer interactions and ensuring a high level of satisfaction through effective communication and problem-solving.ResponsibilitiesAnswer incoming calls and respond to customer inquiries professionallyMake outbound calls for follow-ups when neededProvide accurate and complete information using company toolsHandle complaints calmly and offer solutions within set timelinesKeep records of interactions, process customer accounts, and file documentsFollow company procedures and guidelinesEscalate issues to the right department when necessaryMeet individual performance targets and support overall team goalsQualificationsHigh school diploma or equivalent; further education is a plus.Required SkillsFluency in Arabic and English (spoken and written)Preferred SkillsExperience in a customer service roleStrong communication and interpersonal skills