Description
QualificationsMaximum Two years of experience in IT* Good knowledge CCNA /MCSE* Identifying hardware and software solutions* Provide comprehensive and exceptional technical support to Backend customer via chat, email,phone, remote access or onsite.* Assist with the setup and configuration of new hardware and software and printers.* Troubleshooting technical issues* Maintain procedures and reports that provide technical support to the entire organization.* Provides technical support to customers by answering questions and troubleshooting problems.* Understand, identify, and document customer technical points and share insights with internalteams to constantly improve the customer and product experience.* Must be detail oriented and able to multi-tasking.* Replay and follow up customer complaints, requests, and inquiries in a professional and timelyManner.* Deep knowledge of operating systems, current equipment and technologies, enterprise backup andrecovery procedures, and system performance monitoring tools* Excellent interpersonal skills* Ability to maintain confidentiality of company information.* Maintain an inventory of IT assets and ensure proper documentation