✨ AI Summary
The Manager, Data Center Support Services will lead teams responsible for end-to-end hardware installation, troubleshooting, and network communications within data center environments. This role involves providing guidance on complex technical issues, managing support for customer environments, and ensuring problem resolutions are documented. The manager will also oversee technician training to enhance skill sets and facilitate collaboration with development teams and external vendors to resolve large-scale technical challenges. Key responsibilities include managing daily operations for hardware maintenance and upgrades, implementing network communications, responding to outage situations, and ensuring adherence to safety and compliance guidelines. The role also focuses on continuous improvement, collaboration, problem-solving, and performance management within the team.
🎁 Benefits & Perks
Medical, dental, and vision insurance, expert medical opinion, short term disability, long term disability, life insurance, AD&D, supplemental life insurance, health care flexible spending accounts, dependent care flexible spending accounts, pre-tax commuter benefits, parking benefits, 401(k) Savings and Investment Plan with company match, flexible vacation, 11 paid holidays, 72 hours of paid sick leave, paid parental leave, adoption assistance, Employee Stock Purchase Plan, financial planning, group legal, voluntary benefits (auto, homeowner, pet insurance). May be eligible for bonus and equity.
Requirements
The role requires managing teams for end-to-end hardware installation, troubleshooting, and network communications. It also involves supporting data center environments, addressing complex technical problems with development teams and external vendors, and overseeing technician training. Candidates should have experience in hardware maintenance, network configuration, technical support, safety and compliance, and collaboration with vendors.
Description
Manages team(s) conducting end-to-end hardware installation and troubleshooting. Manages team(s) implementing network communications, providing guidance on complex problems. Manages team(s) supporting data center environments, customer environments and/or operations, addresses identified and escalated routine trends, and ensures problem resolutions are documented. Oversees technicians participation in training to advance their understandings and refine technicians' skill set, meeting requirements. Facilitates collaboration with development teams and external vendors to resolve complex technical problems, providing subject matter expertise around large scale matters.