The Senior Manager, Data Center Support Services will manage teams responsible for end-to-end hardware installation, troubleshooting, network communications, and data center operations. This role involves overseeing complex technical problems, ensuring problem resolutions are documented, and coordinating with development teams and external vendors. The manager will also be responsible for determining training needs to enhance technician skills and driving adherence to safety and compliance guidelines. Additionally, the role focuses on continuous improvement, collaboration, and performance management within the teams.
Required Skills
Other
○hardware installation○network configuration○data center operations○SLAs
Engineering, Construction & Trades
○Troubleshooting
Soft Skills & Professional Competencies
○Problem Solving○Collaboration○Leadership
Business, Sales & Management
○Project Management
Operations, Logistics & Supply Chain
○SOPs
Information Technology
○MLOps
🎁 Benefits & Perks
Medical, dental, and vision insurance, including expert medical opinion; Short term disability and long term disability; Life insurance and AD&D; Supplemental life insurance (Employee/Spouse/Child); Health care and dependent care Flexible Spending Accounts; Pre-tax commuter and parking benefits; 401(k) Savings and Investment Plan with company match; Paid time off: Vacation accrual rate of 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment; 11 paid holidays; Paid sick leave: 72 hours of paid sick leave upon date of hire, with a maximum cap of 112 hours; Paid parental leave; Adoption assistance; Employee Stock Purchase Plan; Financial planning and group legal; Voluntary benefits including auto, homeowner and pet insurance.
Requirements
Manages teams conducting end-to-end hardware installation and troubleshooting, network communications, and data center environments. Addresses complex trends, ensures problem resolutions are documented, and oversees training to advance technicians' skills. Leads collaboration with development teams and external vendors to resolve highly complex technical problems.
Description
Manages teams conducting end-to-end hardware installation and troubleshooting. Oversees teams implementing network communications and solutions. Oversees data center environments, customer environments, and/or operations for a region, addresses identified and escalated complex trends, and ensures problem resolutions are documented. Determines scope of skills and requirement of trainings to advance less experienced technicians in their understandings and refine technicians' skill set. Leads collaboration between service and development teams and external vendors to resolve highly complex technical problems, providing subject matter expertise around downstream implications.