• Continuously builds and shares knowledge to deliver expert service within own scope of work, drawing on expertise of others as needed, and shares knowledge.
• Identifies and understands real needs and expectations of clients in a professional manner, and shares with relevant team members.
• Responds to client complaints in a timely and effective manner and provides feedback on progress.
• Keeps clients updated with relevant and accurate information and involves them in decisions that affects them.
• Focuses on consistently delivering a positive client experience.
• Completes tasks in accordance with set procedures and guidelines.
• Takes care to perform all tasks precisely and accurately to minimise errors.
• Identifies and reports non-compliance to relevant stakeholders, constructively.
• Continuously evaluates quality of own work and provides feedback on progress.
• Delivers on work outputs with high level of energy, focussed effort and pace.
• Remains professional and focussed on attaining results despite obstacles and setbacks.
• Builds positive working relationships with immediate colleagues.
• Handles conflict calmly and contributes to find a way forward.
• Demonstrates openness to diverse views and opinions.
• Demonstrates empathy by trying to understand the feelings, needs, concerns and/or emotional state of others.
• Identifies and utilises networks within own work environment.
• Aligns individual behaviour to support and meet team goals.
• Proactively and respectfully shares all relevant viewpoints with others and seeks their input.
• Clarifies and understands own role and responsibilities within the team.
• Recognises, appreciates and respects individual differences.
• Actively participates and builds a positive team spirit.
• Identifies and responds effectively and tactfully in a sensitive or difficult situation.
• Confronts and defuses difficult situations/conflict in a non-judgemental manner.
• Identifies and reacts appropriately to non-verbal cues Recognises and is aware of own biases and emotions and their effects on self and others.
• Effectively manages own feelings, guards against inappropriate displays of emotions.
• Listens attentively, considers and responds appropriately to the feelings and attitudes of others.
• Remains focussed under pressure and perseveres despite setbacks and obstacles to fulfil work outputs
• Performs the professional duties of a neonatologist.
• Makes daily rounds related to patients in the hospital Neonatal Intensive Care Unit, and the normal newborn nursery; performs general or special examinations and other procedures covering the full scope of the field of neonatology. Orders laboratory examinations and X-rays, determines diagnosis, prescribes nursing and dietary care necessary, orders or applies such preventive measures as required.
• Provides in-patient care to the newborn and attends difficult delivery or cesarean section deliveries.
• Serves as a consultant in neonatology providing consultative services to the other Medical Services. Provides technical assistance with pediatric patients. Determines the eligibility of neonatology admissions.
• Reviews journals, texts or periodicals in order to keep current on latest techniques and procedures of neonatal intensive care.