Support Engineer

🏢 Oracle
📍 Kansas City, United StatesFull-timeOn-site
📅 Posted: 1mo ago🔄 Updated: 1mo ago
CV%
✨ AI Summary
This Support Engineer role with Oracle Health focuses on providing functional and technical support for the Oracle Health Electronic Medical Record (EMR) suite. Key responsibilities include investigating and resolving client issues through front-end and back-end troubleshooting, responding to customer inquiries, and collaborating with internal teams to resolve complex problems. The role requires documenting troubleshooting steps, prioritizing workload, and participating in on-call rotations. The position is located in Kansas City, MO, Nashville, TN, or Orlando, FL, with an onsite requirement of 3 days per week.
Required Skills
Other
○analyzing front-end applications○gathering details○shadowing users○testing workflows○capturing logs○updating fields○cycling servers○responding to customer inquiries○messaging platforms○escalating issues○writing knowledge articles○client needs assessment○providing guidance○supporting peers
Engineering, Construction & Trades
○Troubleshooting
Information Technology
○jQuery
Soft Skills & Professional Competencies
○Communication○Collaboration○Prioritization
Business, Sales & Management
○HR Management
Education & Training
○EAL Support
Nice to have:
Engineering, Construction & Trades
○Joinery & Fit-Out Knowledge○MEP Systems
Other
○networking knowledge○CCL○HL7
Information Technology
○SQL○jQuery
🎁 Benefits & Perks
Medical, dental, and vision insurance, including expert medical opinion; Short term disability and long term disability; Life insurance and AD&D; Supplemental life insurance (Employee/Spouse/Child); Health care and dependent care Flexible Spending Accounts; Pre-tax commuter and parking benefits; 401(k) Savings and Investment Plan with company match; Paid time off: 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment (prorated for part-time); 11 paid holidays; 72 hours of paid sick leave upon date of hire, carries over up to 112 hours; Paid parental leave; Adoption assistance; Employee Stock Purchase Plan; Financial planning and group legal; Voluntary benefits including auto, homeowner and pet insurance.
Requirements
Requires 3+ years of experience in customer support, technical support, IT services, or healthcare industry. Must have a Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent experience). Experience with troubleshooting, help desk environments, or ticketing systems is necessary. Must be able to work onsite 3 days per week in Kansas City, MO, Nashville, TN, or Orlando, FL, and obtain the required government security clearance. U.S. citizenship is required.
Description

Support Engineer – Oracle Health 

Locations: Kansas City, MO | Nashville, TN | Orlando, FL (Onsite – 3 days/week)

 

U.S. citizenship required due to client contracts. Position must be performed on U.S. soil. Ability to obtain the appropriate government security clearance is required.

 

Overview

As a Support Engineer, you will provide functional and technical support for the Oracle Health Electronic Medical Record (EMR) suite. In this role, you will serve as a primary point of contact for customers, delivering post-sales support, troubleshooting issues, and ensuring a high level of client satisfaction.

 

You will act as both a problem solver and customer advocate, supporting healthcare clients while collaborating across internal teams to resolve complex issues.

 

Key Responsibilities

  • Investigate and resolve client issues by analyzing front-end applications, gathering details, shadowing users, and testing workflows
  • Perform back-end troubleshooting, including capturing logs, querying database tables, updating fields, and cycling servers
  • Respond to customer inquiries (technical and non-technical) via phone, email, and messaging platforms
  • Collaborate cross-functionally to escalate and resolve complex or critical issues
  • Document all troubleshooting steps, resolutions, and knowledge articles throughout the issue lifecycle
  • Prioritize workload effectively to meet service level expectations and client needs
  • Provide guidance and support to internal stakeholders on escalated customer situations
  • Contribute to a collaborative team environment by sharing knowledge and supporting peers
  • Participate in after-hours, weekend, and holiday on-call rotations for critical issue support

 

Qualifications

  • 3+ years of experience in customer support, technical support, IT services, or healthcare industry
  • Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent experience)
  • Experience with troubleshooting, help desk environments, or ticketing systems

  • Ability to work onsite 3 days per week in one of the designated hub locations

     

  • Ability to obtain required government security clearance

 

Preferred Skills

  • Basic IT and networking knowledge
  • Experience with SQL or querying databases
  • Familiarity with CCL, HL7, or healthcare systems
  • Exposure to backend troubleshooting or system maintenance
  • Technical certifications (preferred)

 

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🎯 Overalli74%
⚡ Skillsi85%
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Ontology Match: 85.0
Matched:✓ Requirements Matching✓ Ontology Skills Mapping
📜 Eligibilityi49%
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Local: 19600%
🏗️ Career Fiti91%
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Seniority: 91.0
📋 Requirementsi67%
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Domain: 67.0
🔥 Motivationi78%
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Title Fit: 78.00