Requirements
Requires experience within luxury hospitality and a passion for delivering highly personalized guest service. Must be a natural leader who enjoys mentoring, coaching, and developing high-performing teams. Demonstrates exceptional attention to detail and maintains the highest service standards. Highly organized, adaptable, and able to prioritize effectively in a fast-paced environment. Communicates confidently and builds strong relationships across departments and with guests. Possesses strong knowledge of luxury hospitality standards and guest experience delivery.
Description
OUR PURPOSE AND CULTUREAt Rosewood, we believe that meaningful connections create exceptional experiences. Guided by our philosophy of Relationship Hospitality, we create a culture where associates are empowered to deliver thoughtful, intuitive service while building genuine relationships with guests, colleagues, and the communities we serve.THE TEAMAs Assistant Chief Butler, you will be part of the Front Services team at Rosewood Red Sea, reporting directly to the Chief Butler and supporting the daily leadership of the Butler department. You will work closely with Front Office, Housekeeping, Food & Beverage, Culinary, Engineering, Transportation, and Concierge teams to deliver seamless and personalized luxury experiences to our guests.YOUR ROLEThe Assistant Chief Butler plays a key role in ensuring the successful operation of the Butler department by supporting, coaching, and leading the Butler team in delivering exceptional guest experiences. You will partner with the Chief Butler to maintain operational excellence, uphold luxury service standards, and create memorable moments through personalized, anticipatory service.HOW YOU'LL MAKE THE PLACESupport the daily operation and leadership of the Butler team, ensuring exceptional service at every guest touchpoint.Build strong guest relationships by delivering personalized, seamless, and anticipatory service throughout each stay.Conduct suite and villa inspections, ensuring guest preferences, amenities, and quality standards are consistently met.Lead daily briefings and support training initiatives to develop team capability and reinforce service excellence.Coordinate closely with operational departments to ensure flawless execution of guest requests and bespoke experiences.Monitor guest feedback and satisfaction, proactively addressing opportunities to enhance the guest experience.COULD THIS BE YOUYou have experience within luxury hospitality and a passion for delivering highly personalized guest service.You are a natural leader who enjoys mentoring, coaching, and developing high-performing teams.You demonstrate exceptional attention to detail and maintain the highest service standards.You are highly organized, adaptable, and able to prioritize effectively in a fast-paced environment.You communicate confidently and build strong relationships across departments and with guests.You possess strong knowledge of luxury hospitality standards and guest experience delivery.OUR BENEFITSWe offer a competitive compensation and benefits package, ongoing learning and development opportunities, and the chance to build a rewarding career with Rosewood Hotels & Resorts.OUR COMMITMENT TO YOURosewood Hotel Group is committed to creating an inclusive environment where everyone is valued, respected, and empowered to reach their full potential. We celebrate diversity and believe that our differences enrich our workplace, enhance our guest experiences, and strengthen our communities.