Requirements
The ideal candidate will have previous experience delivering training programs in a hospitality environment and possess knowledge of adult learning theory and training program development. Strong English language writing and speaking skills are essential for developing correspondence and training materials, as well as for observing and analyzing employee performance. The role requires excellent interpersonal and communication skills, strategic planning abilities, and proficiency in computer applications such as Word, Excel, PowerPoint, Canva, and Outlook.
Description
Job DescriptionExceptional Hospitality Starts with YouPicture yourself brightening someone's day. When you join our Hotels team, that's exactly what you'll do every time you come to work! As a Learning & Development Manager, you're not just managing training initiatives for hotel team members – you're spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.ResponsibilitiesHere's what you'll do during a typical day:Develop training programs: Design, plan, and deliver hotel training programs in alignment with corporate goals and industry standards, inclusive of topics such as harassment-free workplace, diversity, new team member orientation, leadership, and serviceMonitor and review performance: Conduct meetings with department managers, trainers, and team members to review performance trends, develop action plans, and recognize achievementsDeliver continuous improvement: Assess existing training initiatives, identify opportunities for enhancement, and recommend solutions to address specific department needsManage training records: Track, maintain, and audit individual team member training records using designated systems and toolsOversee departmental training programs: Manage and monitor department-specific training programs such as beverage awareness, food safety, job skills checklists, and educational assistanceInspire and develop the team: Supervise and support team members, monitor performance, provide coaching, and foster a positive and productive work environment QualificationsWhat It Takes to Make the StayAt Hilton, Our Core Values Define What It Takes To Succeed Here And Guide The Qualities We Look For In Every Team MemberA passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact. Previous experience delivering training programs in hospitality environment is an asset Knowledge of Adult learning theory and the essential elements of training. Knowledge of how to develop training programs. English language writing skills to develop written correspondence and training materials. Ability to relate in English to all levels of management and employees in spoken and written form. Ability to observe employees in the work place, analyze operation and detect issues of concern with regard to areas such as employee performance, grooming, training, policy adherence and morale Charismatic, organised, energetic, fun and creative Able to develop strong relationships with Colleagues and Leaders Ability to identify individual talents and develop others Highly passionate about the company Mission, Promise and Values Computer literate in Word, Excel, PowerPoint, Canva and Outlook. Possesses excellent interpersonal and communications skills, including public speaking Strategically plans, implements and orchestrates to achieve goalsAbout UsJoin an Award-Winning Workplace CultureAt Hilton, we don't just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we've welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.Our award-winning culture has earned us repeated recognition on the World's Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands , and a company-wide commitment to providing the best stay for every guest, we're setting new standards for the future of travel.Whether you're starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.Curious about life at Hilton Explore our Careers Blog to see why we're more than a great place to stay—we're a great place to work.