Requirements
Requirements & Qualifications:Bachelor’s degree in Operations Management, Hospitality, Business Administration, or a related field.4–6+ years of leadership experience in property management, hospitality operations, or short-term rental management.Proven experience managing housekeeping, logistics, vendor relationships, and field operations teams.Strong financial discipline with experience managing operational budgets and petty cash controls.Exceptional crisis management abilities, strong leadership, and willingness to maintain 24/7 availability for urgent, escalated operational matters
Description
About the Role:We are seeking a leadership-driven Head of Property Management / Operations Manager to take 24/7 strategic and operational ownership of our portfolio of managed short-term rental properties. In this role, you will lead our on-ground property management, housekeeping, and field teams to ensure every unit is clean, functional, secure, compliant, and guest-ready at all times.Key Responsibilities:Property Readiness & Quality Standards: Define and enforce quality standards, hold final "guest-ready" sign-off authority, and implement structural fixes to minimize recurring failures.Housekeeping & Laundry Management: Lead housekeeping capacity, enforce strict cleaning SLAs, manage in-house/outsourced laundry workflows, and maintain high QC pass rates and low re-clean rates.Security, Access & Compliance: Oversee unit access security, investigate incidents using CCTV footage, coordinate with law enforcement (passport delivery/compliance), and maintain key relationships with building security and doormen.Supplies, Warehousing & Petty Cash: Oversee warehouse inventory levels and stock replenishment; maintain non-negotiable accountability over field petty cash spending and weekly reconciliations.Maintenance & Service Coordination: Act as the operational escalation owner for guest-impacting maintenance issues, utility disruptions, and facility maintenance.Team Leadership & SOP Ownership: Hire, train, and manage the Property Operations team; define and enforce SOPs for turnovers, inspections, access, and logistics while managing functional department budgets.