✨ AI Summary
We are seeking a Team Leader for the Telecommunications (Coca-Cola Account) to lead, support, and motivate a team to achieve performance targets and deliver exceptional customer experiences. The role involves monitoring team performance, providing feedback and coaching, ensuring adherence to company policies, and handling escalated customer issues.
Key responsibilities include tracking team KPIs, preparing performance reports, conducting team meetings, identifying performance gaps, and implementing improvement plans. The ideal candidate will have previous experience as a Team Leader in the telecommunications/call center industry, strong leadership and people management skills, and the ability to manage KPIs, SLAs, quality, and productivity targets. Excellent communication and problem-solving skills are essential, along with experience in handling escalations and performance management. A very good command of English is required.
Requirements
Previous experience as a Team Leader in the telecommunications/call center industry.Strong leadership, coaching, and people management skills.Ability to manage KPIs, SLAs, quality, and productivity targets.Excellent communication and problem-solving skills.Experience handling escalations and performance management.Very good command of English.
Description
We're Hiring | Team Leader – Telecommunications (Coca-Cola Account)Are you a passionate leader with a strong telecommunications and call center background? We're looking for a Team Leader to join our Coca-Cola Account and drive team performance while delivering an exceptional customer experience.Lead, support, and motivate the team to achieve performance targets.Monitor team performance and provide regular feedback and coaching.Ensure adherence to company policies, procedures, and quality standards.Monitor daily operations and ensure smooth workflow.Handle escalated customer issues and support the team in resolving complex cases.Track team KPIs and prepare performance reports.Conduct team meetings and provide updates on performance and business requirements.Identify performance gaps and implement improvement plans.Coordinate with other departments to ensure effective operations.Maintain a positive and productive team environment.Location: [Nasr city]Shift: [9 working hours rotational]