Requirements
Excellent spoken and written English with a confident, friendly, and professional telephone manner. Strong listening, communication, problem-solving, attention to detail, and organizational skills are required. Previous customer-facing experience in customer service, call centres, e-commerce, retail, or hospitality is advantageous.
Description
Location: Leven Square Mall, Garden 8, New Cairo, EgyptJob Type: Full-Time | On-SiteSalary: 18,000-19,000 We're a fast-growing UK e-commerce group behind brands including Venneir, Piranha, and several other consumer brands. We're expanding our team in New Cairo and looking for confident, professional Customer Care Specialists to support our customers across the UK.This is a customer-facing role handling both inbound and outbound calls, alongside general customer support. You'll help customers with everything from orders and deliveries to product questions, returns, account enquiries and general assistance.We're looking for people who genuinely communicate well, confident on the phone, quick to understand a customer's problem and capable of finding the right solution while providing an excellent experience.What you'll be doing* Handle inbound calls from UK customers.* Make outbound calls to customers when follow-up or assistance is required.* Assist with orders, deliveries, shipping and tracking enquiries.* Answer product and general customer questions.* Help with returns, replacements and order issues.* Follow up with customers and resolve outstanding enquiries.* Communicate with customers by phone and through our online support systems.* Maintain accurate notes and customer records.* Work closely with our operations, fulfilment and wider customer service teams.* Take ownership of customer problems and see them through to resolution.What we're looking for* Excellent spoken English.* Excellent understanding of written and spoken English.* Confident speaking with UK customers throughout the working day.* Friendly, professional and natural telephone manner.* Strong listening and communication skills.* Ability to think independently and solve problems rather than simply follow a script.* Patient and professional when dealing with difficult situations.* Good computer skills and ability to learn new systems quickly.* Strong attention to detail and organisation.* Previous customer service, call centre, e-commerce, retail, hospitality or similar customer-facing experience is an advantage.Experience supporting customers for an e-commerce business or UK/international company would be particularly valuable, but isn't essential. Full training on our brands, products and systems will be provided.What we offer* Highly competitive salary for the right candidates.* Modern office at Leven Square Mall, Garden 8, New Cairo.* Company laptop and equipment provided.* Full training provided.* Work with a growing UK e-commerce group and multiple consumer brands.* Modern and professional working environment.* Friendly, ambitious team.* Genuine opportunities for career progression.This is a full-time, fully on-site position. Remote or hybrid working is not available.