✨ AI Summary
The Call Center Officer will manage large volumes of outbound calls, identify customer needs, provide solutions, and upsell services. This role requires building customer relationships and meeting targets. A Bachelor's degree, excellent English communication skills, and computer proficiency are necessary, with experience in the paints industry being a plus.
Requirements
Bachelor degree in any fieldPositive Attitude.Excellent Command of EnglishKnowledge of call center tracking systemsVery good computer skills.Interpersonal skillsExcellent communication skills Paints Experience is preferable
Description
Manage large amounts of outbound calls in a timely mannerFollow communication “scripts” when handling different topicsIdentify customers’ needs, clarify information, research every issue and provide solutions and/or alternativesSeize opportunities to upsell services when they ariseBuild sustainable relationships and engage customers by taking the extra mileKeep records of all conversations in our call center database in a comprehensible wayMeet personal/team qualitative and quantitative target